Customer Service Manager

Lisa McBride

*** *. **** **. ******, AR *****

****.********@***.*** 479-***-****

Highly effective, results-oriented professional with excellent

communication and planning skills, as well as proven leadership and

management ability. Looking for a career opportunity in recruiting, that

will allow me to maximize my talent and abilities. Demonstrated strengths

and accomplishments in:

Supervision/Leadership Full-cycle Recruiting

Relationship Building

Customer Service Writing/Editing Skills

Communications

Problem Solving Facilitation Applicant

Tracking

Long-term Planning Continuing Education Reports

Analysis

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Experience

Accounts Receivable Coordinator

August 2014- Jan. 2015

Parklane Family Dental, Rogers, AR

. Manage all outstanding patient accounts for three dental office

locations

. Systematically communicate and make financial arrangements with

patients having accounts over

30/60/90 days past due

. Prepare monthly reports for each office

. Research accounts and check insurance pending

. Contact patients as needed to confirm their estimated insurance

portion and answer any related questions

. Prepare and manage the process of turning necessary accounts over to

collection company and small claims court

. Assist dentists with dental procedures as needed

Recruiter/ Talent Acquisition Specialist

January- April 2014

Randstad US, Denver, CO

. Recruited top talent, including sourcing, interviewing and reference

checks

. Partnered with managers to determine requirements for positions and

qualities of an ideal candidate

. Worked with managers to create and post job descriptions

. Reviewed resumes of applicants that applied to positions daily

. Scheduled and conducted phone and face to face interviews

. Administered background investigations with administrative assistance

. Documented and consistently updated all applicant information,

including interviews, reference checks and talent connects into

Randstad Works

. Completed the online hiring process of qualified applicants

Private Tutor

June- Nov. 2013

. Instruct adult ESL student in advanced English and Business English

skills

Sr. Recruiting Coordinator

October 2012- April 2013

Walmart Home Office, Bentonville, AR

. Responsible for managing the communication process with recruiters,

hiring managers, and recruiting team

. Managed all candidate personal data within Global Recruiting System (GRS)

. Reviewed and verified resumes for specified positions

. Scheduled green job interviews; managed and processed all candidate forms

throughout the interview process, within GRS

. Contacted previous employers and sent out safety performance requests for

candidates, ensuring that they were documented and returned in a timely

manner

. Provided information and documentation throughout the interview process

to the recruiter, hiring manager, and interview team

. Served as candidate contact during interview process

. Updated internal driver hiring records on a daily basis

Classroom Teacher July

2000- March 2012

Rogers, Bentonville, and Farmington Public Schools

. Worked with co-workers to plan, prepare and present professional

development for teachers and administrators

. Wrote meeting summaries for assigned planning committee

. Prepared weekly lesson plans electronically in Excel format

. Instructed students using PowerPoint and interactive SmartBoard

lessons

. Set and monitored quarterly reading and math goals in Renaissance

Place program, based on students'ability levels and grade level

expectations

. Prepared quarterly math and reading progress reports electronically

. Set yearly Professional Growth Plan (PGP) and strictly adhered to plan

of action to meet goals

. Evaluated quarterly district TLI assessments, and prepared written

reports based on these assessments

. Using reports, analyzed students' progress, recording areas of

strength, as well as areas needing improvement; developed

instructional plans based on these assessments

. Developed and monitored student goals, and helped students achieve

their goals in Accelerated Math and Accelerated Reader computer

programs

. Collaborated in grade-level vertical teams to plan for effective

instruction across grade levels

Education

Bachelor of Science in Education

University of Arkansas, Fayetteville

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