Customer Service Sales
Resume:
La Tonya McCarthy
Terrell, TX 75160
**************@*****.***
OBJECTIVE
To obtain a challenging position that will fully utilize my
experience while providing an opportunity for continued professional
growth.
EMPLOYMENT HISTORY
FALCON INSURANCE AGENCY Nov.
2013-June 2014
CUSTOMER SERVICE REPRESENTATIVE/OFFICE ASSISTANT
Supported and assisted insurance agents in customer satisfaction with
insurance needs of customers. Maintained and assembled customer files.
Assured accuracy of documents submitted by agents and underwriters.
Prepared packets for the insured to include binders,invoices,applications
and policies. Organized and sent out paperwork to clients regarding their
policy. Answered all incoming calls, processed daily invoices to accounts,
sorted mail, and made bank deposit for department.
ROSS AVIATION/SCOTTSDALE AIR CENTER Nov. 2008-June 2013
CUSTOMER SERVICE MANAGER
Developed new customer relationships to increase sales and negotiated
special pricing tailored to each client. Successfully negotiated with
clients to base aircraft and utilize all FBO services. Managed daily
aspects of the operation, problem solved when circumstances arose. Hired,
trained and scheduled customer service team. Promoted company services in
the industry through trade shows, business conferences and regional
meetings. Assisted in the design and promotion of company media materials.
LANDMARK AVIATION/CORPORATE JETS July 2006-August 2008
DIRECTOR OF CHARTER SALES AND AIRCRAFT MANAGEMENT
Promoted charter sales for a P135 Operator with worldwide authority.
Prepared and presented aircraft management proposals to include cost
analysis and savings to aircraft owners. Quoted and scheduled
international/domestic flights. Ensured compliance with all Part 91/135
operational procedures. Developed and maintained partnerships while
promoting company charter services within the industry and the general
public.
LANDMARK AVIATION/CORPORATE JETS Nov 1993-July2006
CUSTOMER SERVICE MANAGER
Responsible for all aspects of a nationally recognized customer service
department.
Coordinated and provided quality service for private and corporate
aircraft.Maintained communication among staff members, other departments
and management.
Promoted company services in the aviation industry.
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