Desktop Support Technician

Location:

Salary:

40,000

Posted:

April 15, 2015

Steven E. Steward

Desoto, TX 75115 ******.***********@*****.***

HIGHLIGHTS OF QUALIFICATION

Associates of Applied Science degree in Computer Information Technology

Demonstrated analytical ability and communicate with all Management personnel on the

importance of every facet of personnel actions

Demonstrated ability to prioritize and complete multiple projects under critical deadlines

Effective leader, trainer, communicator, problem solver, troubleshooter, and team builder

dedicated to achieving goals

Proven ability to increase productivity and meet challenging goals by:

Utilizing the latest technologies and procedures

Building and motivating knowledgeable and efficient teams dedicated to achieving goals

Strong written and verbal communication skills

EXPERIENCES

Tech Support (Nov 2014- ) Robert Half Technology/UT Southwestern Medical Center, (Dallas, TX)

Installed new CPUs at Clemmons University Hospital in Dallas, Texas

Configured machines with software and hardware components

Troubleshoot issues with new installs and printers, as well as networking

Worked flexible hours during project

Front (Lead) Operator (June 2007-Oct. 2011) Arquest, (East Camden, AR)

Calibrated and operated manufacturing equipment

Trained 10 equipment operators on standard procedures

Repaired and adjusted diaper production machinery as needed

Inventoried and maintained accountability of equipment parts and supplies

Purchased equipment supplies when low in stock

Welder (June 2006-April 2007) Steel Pipe Fabrications, (Norcross, GA)

Precision welding, pipe fitting, ARC, and MIG welding

Mentored 15 new welder employees on welding procedures

Generated special projects, such as custom made pipes, for clients in teams

EDUCATION & TRAINING _

AAS in Computer Information Technology (CIT), Brookhaven College, May 2014

Certificate, Personal Computer Specialist, Brookhaven College, May 2014

Certificate, Technology Support, Brookhaven College, May 2014

COMPUTER SKILLS & PROGRAMS

CIT- PC Technology, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)

Database Theory, Windows A+, MySQL, HTML 5/CSS 3

Windows XP/2000/Vista/Windows 7/Windows 8.1

Outstanding references available upon request