Infomation technology

ALBERT HAUSMANN

**** ******* ***** ** *******, FL 32905 919-***-**** *********@*****.***

I n f o r m a t i o n Te c h n o l o g y T E C H N I C I A N

H IGH S ECURITY C LEARANCE S ELF R ELIANCE T ECHNICAL A PTITUDE I NTEGRITY A CCOUNTABLE

Multi faceted, efficient, and reliable professional with proficiencies in computer hardware and software; digital

communications; telecommunications; and problem solving.

SELECTED HIGHLIGHTS

Security Clearance Crime Prevention Conflict Management

Computer Technician Interviews and Interrogations Security Police Tactics

Relationship Management Territory Management

Telecommunications Problem Solving

Situational Training Customer Support

PROFESSIONAL EXPERIEN CE

HCL AMERICA,CARY NC

01/2014 PRESENT

Created power point slides for training documentation for Contract

IT HELPDESK SUPPORT 1.5 FOR ANTHEM

Used Active Directory for used account unlocks, Mainframe password resets

Trained personal for soft skills, and basic helpdesk activates

Performed password resets, computer support, outlook PST file repairs ect

Telecommunication Support Services-(TSS), Melbourne, FL 03/2013

07/2014

Travel abroad to highly sensitive areas to solve issues.

COMMUNICATIONS AND RADAR TECHNICIAN

Trained on both Northrup –Grumman AN/TPS 70 and 75 Radar Systems

Involved with all maintenance, and troubleshooting of equipment

Familiarity with digital, analog, and RF assemblies

Excessive use of oscilloscopes, multi meters, and frequency meters

Confer with engineering regarding details, and implications of test procedures

GSI Commerce Call Center, Inc., Melbourne, FL 10/2012 –

02/2013

Promoted to Supervisor by performing outstanding customer support

CALL CENTER ON LINE SUPERVISOR

Mediator for consumers and retail entities in resolving purchase disputes

Successfully managed all client escalations

Communicated effectively via extensive emails and follow up phone calls

Professional Teleconcepts, Inc., Raleigh, NC 03/2011

09/2011

Was integral in the installation of key telecommunications equipment.

INSTALLATION CONTRACTOR

Provided the installation of Ceina C 7, and Adtran 5000 shelves

Assisted in the integration of new nodes into Verizon cell network

Traced all fiber paths, and tested network integrations

IT Heroes, Raleigh/Wilmington, NC 04/2009

02/2011

Provided the best in computer hardware sales, repairs and services

INDEPENDENT CONSULTANT

Sold Apple and Dell computers and peripherals to individuals and small businesses

Provided repairs of pc hardware and software

Negotiated service contracts, and built a faithful client base

ALBERT HAUSMANN 919-***-**** PAGE TWO

GameStop, Apex, NC 02/2008

03/2009

Built store loyalty by providing best in class customer satisfaction

ASSISTANT MANAGER

Verified all shipments for discrepancies; processed defective recalls; conducted merchandise counts

Consistently maintained high levels of activity

Faithfully counted, balanced, and reconciled daily business transaction totals in the point of sale (POS) system

IBM, Research Triangle Park, NC 06/2007

01/2008

Helped to increase overall data security and integrity.

STORAGE PRODUCTIVITY CENTER DISK OPERATOR CONTRACTUAL

Successfully monitored and managed the tape drive backup in a large data center

Maintained media management for multiple platforms while assisting clients with their disaster recovery tests

Utilized tape library tools to enable tape operator functions

UNITED STATES NATIONAL GUARD, TS 50 TSB, AFGHANISTAN 01/2006 –

TH

03/2007

Supported battlefield operations, and provided area/convoy security

CONVOY SECURITY, CAC CARD ID SPECIALIST

Handled the operations of ensuring soldiers received personal ID cards

Performed security for FOB Forward Operating Bases.

Responded to urgent orders and directions effectively in a high pressure environment

GLOUCESTER COUNTY POLICY ACADEMY, SPRINGFIELD TOWNSHIP, NJ 08/2004

08/2005

Completed Academy top of the class in firearms training

POLICE OFFICER SLEOII

Sponsored by Township and worked for them while attending Academy

Gained proficiencies and experience in: traffic accident reporting; police patrol; felony traffic stops; search and

seizures; criminal investigations; and suspect interviewing

Praised for excellency in rapidly resolving crisis situations; upholding law and order; and relating effectively with

diverse populations

PROFESSIONAL DEVELOPMENT

A+ IT Certified A+ Essentials Certified Dell Certified Law Enforcement and Public Safety Firearms Safety

and Handling Defensive Tactics Eagle Scout

E D U C AT I O N

UNITED STATES ARMY NATIONAL GUARD GLOUCESTER COUNTY POLICE ACADEMY BURLINGTON COUNTY HIGH SCHOOL

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