Quality Assurance

Milanka Miletic

*** ***** ********, ***********, ******* L5B 3W9

E-mail: ***********@*****.***

Phone: 905-***-****

Career Objective: To obtain employment as a Quality Assurance Coordinator

Highlight of Qualifications

. Quality Assurance Certificate from Georgian College in Barrie,

Ontario

. 10+ years experience with quality assurance and Document Control

process

. Extensive experience working with quality, engineering, customer

service, and manufacturing

. Effective collaboration with automotive OEMs, Tier 1, and over 50

suppliers (Tier 2) across North America, Europe and China

. Facilitate and chair meetings with suppliers, engineering,

production and quality to resolve quality related issues handling

simultaneously multiple tasks

. Excellent communication and report writing skills

. Organized, motivated and proactive employee who believes in

continuous learning

Professional Experience

RB&W Corporation of Canada - Mississauga, Ontario

2007 - 2014

Quality Management System Administrator

. Managed and executed internal audits and represented RB&W during

ISO 9001/TS 16949 audits.

. Interacted with various customers ( Ford, Magna, Lear, TR&W,etc.)

related to production parts submissions (PPAP) and various quality

issues and participated in GM QSB and Ford Q1 quality assessments.

. Reviewed and approved supplier production parts submissions (PPAPs)

and followed up with suppliers on open corrective actions and

annual plating (CQI-11), coating (CQI-12), and heat treat (CQI-9)

process assessments.

. Coordinated implementation of preventive and corrective actions and

managed process improvement projects. Zero complaints were received

on rust condition on bare metal parts after improvements.

. Developed, released and controlled various quality alerts, sort

instructions, work instructions, forms and procedures for 2 plants

(Ohio and Mississauga)

Dura Automotive Systems Inc. - Bracebridge, Ontario

2003 - 2007

QRWCM and Document Control Coordinator

. Requested, reviewed, dispositioned and controlled of supplier

production part approval submissions (PPAP) for new and modified

parts and assemblies (290 PPAP's processed in 2005)

. Facilitated cross-functional team work to resolve issues with

supplier submissions

. Communicated supplier changes to Change Control Board

. Monitored the production part approval process and facilitated

production trial run requirements prior to full approval

. Managed all Document Control activities including creation,

release, archiving, communication and distribution of revised

controlled documents

. Performed data analysis and developed performance measure charts

. Participated in new product programs review & introduction

Dura Automotive Systems Inc. - Bracebridge, Ontario

1997 - 2003

QRWCM Coordinator (Quick Response Warranty Concern Management)

. Coordinated corrective action processes for customer & supplier

related issues

. Facilitate cross-functional team work to resolve warranty issues

. Liaised with suppliers regarding customer related issues ensured

that systemic changes have been made and that test/inspection

instruction are updated to meet the results of corrective actions

. Managed QRCM Issue Log; ensured root causes are determined and

eliminated

. Conducted and reported internal QS9000 and TS16949 quality audits

. Performed statistical studies and prepared associated reports

. Completed Six Sigma Green Belt Project related to reduction of

finished goods scrap realizing $25,000 in savings per year;

realized a 50% reduction in PPM in first year with 0 PPM in

consequent years

Sam McNicoll Pratt Law Office - Bracebridge, Ontario

1995 - 1996 Administrative Assistant

Education

Certificate in Quality Assurance and Statistical Process Control

2002

Georgian College, Barrie

Law Degree

1982 University of Belgrade, Serbia

Professional Development

Six Sigma Green Belts

ISO/TS 16949 Internal audits

Core Tools (PPAP, APQP, MSA, PFMEA)

Winning Interpersonal Communication Skills Seminar, York University

Conflict Management Seminar, Schulich School of Business

ISO 14001 Auditing

References available upon request

Contact this candidate