Customer Service High School

KEVIN LANIER II

Address: **** ********* ****, *********/******** Township, MI 48198

Phone: 734-***-**** Email: ********@*****.***

Versatile Goal-Driven Multi-Talented

Diverse Perspective Passionate

Knowledge-Focused

OBJECTIVE

Former collegiate student-athlete: here to gain experience and bring a

strong service mentality, hard work, and leader assistance in execution of

the mission, vision, and values.

EDUCATION

Lakeland High School - White Lake, Michigan 1630 Bogie Lake Road

College Preparatory Diploma 2007 - Top 40% Class Rank

Eastern Michigan University: Major and Minor in SPORT MANAGEMENT and

COMMUNICATION 2007 - 2012

Dean's List: Winter 2008 (3.92 GPA); Spring 2009 (3.30 GPA); Winter 2010

(3.26 GPA); Spring 2010 (4.0 GPA)

ESSENTIAL EMU COURSEWORK 2007 - 2012

Introduction to Business - Sport Law - Sport Facilities - Social Psychology

in Sport - Sport Economics and Finance - Research in Sport Management -

Diversity in Sport Organizations - Foundations of Sport Management -

Organizational Behavior and Theory - Sport Management Fieldwork Experience

(Coaching) - Small Group Communication - Organizational Communication -

Conflict Resolution

PERSONAL ACCOMPLISHMENTS MEMBERSHIP/ACTIVITIES

White Lake - Lakeland High School - Hall of Fame 2007

Eastern Michigan University Track and Field Team

EMU Track and Field Team Captain 2012 Michigan

Society for Sport Management

EMU Indoor Heptathlon Record Holder 2012

(EMU Student Organization)

NCAA East Regional Qualifier 4x400 2010

USA Track and Field Member

3 Times MAC Champions

Anatomy and Physiology

PROFESSIONAL EXPERIENCE

Babies "R" Us - BOH Attendant/Customer Service Representative

November 2014 - Present

Communicate Between Different Departments, Stores, and Distribution

Center; Request and Investigate Proof of Delivery; Report Directly to

All Store Levels of Management; Create Customer Orders; Lift Heavy

Objects; Deliver and Retrieve Products to and from Customer Vehicles;

Assemble Furniture; Gear and Furniture Selling; Answer Phones Lines;

Stock and Document Inventory; Operate Material Handling Equipment such

as Pallet Jacks, U-Boats, Computerized Inventory Device, and Waste

Receptacle/Baler; Attend to Parking Lot; Replenish Sales Floor

Shelves; Print Product Labels Using Mobile Printer; Re-merchandise

Selling Space; Climb Ladders to Maintain Shelving, Merchandise Layout,

and Cleanliness; Read Written and Numerical Verbiage and Comprehend

Spatial Relationships:; Maintain Store Cleanliness and Safety Signage

Planet Fitness - Night Manager/Member Services Representative

November 2013 - March 2014

Account for Daily Sales; Balance Cash Registers; Customer Service;

Answer Phones; Membership Sales; Give Tours and Provide Information;

Handle Merchandise Transactions; Stock Supplies and Merchandise; Scan,

Print, and File Paperwork; Computer Data Entry; Comply with and

Enforce Rules; Clean Exercise Equipment; Perform Maintenance Duties

American Freight Furniture - Warehouse Attendant/Delivery

August 2013 - February 2014

Organize furniture in warehouse in preparation for receiving; Retrieve

merchandise for deliveries and pick ups; Document shipping and

receiving in communication log; Ensure clean and neat showroom floor

and warehouse; Provide excellent customer service; Carry out command

from sales team; Deliver furniture to surrounding areas; Label

merchandise

Ann Arbor Pioneer High School - Assistant Boys Track and Field Coach

March 2013 - June 2013

Help implement all practice strategies and special programs for

student-athletes as developed by the head coach and provide input to

such strategies and programs; Rotate to specifically assigned athletes

or event groups to maximize athlete output and to familiarize with the

different facets of training; Assist in maintaining inventory and

equipment; Lead, motivate, and mentor young people to reach their

potential; Evaluate student-athlete skills and assess athletic

potential; Monitor behavior; Ensure code of conduct is followed;

Supervise travel to events

Mr. Bubble Auto Spa - Assistant Manager and Service Attendant

August 2007 - August 2012

Ensure business security; High quality customer service and sales;

Oversight of building and operations; Account for daily sales; Stock

Supplies and Merchandise; Scan, Print, and File Paperwork; Distribute

task and supervise staff; Document inventory; Perform Maintenance

Duties; Handle vehicles with detailed direction and care

Salem High School Athletics - Assistant Girls Track and Field Coach

January 2012 - June 2012

Develop an ethical and moral coaching/training philosophy to help

athletes develop as young people; Communicate with athletes, coaches,

administrative staff and parents; Ensure team complies with guidelines

and rules; Nurture student-athletes motivation, self-esteem, and

abilities to prepare them for success on and off the playing field;

Increase overall desire for young people to have fun in sports

PROFESSIONAL and PERSONAL SKILLS

Flexibility - Willing and able to handle multiple tasks at a time, tackle

lists of set priorities, and I understand changing conditions.

Organization - I believe that a well-planned efficient distribution of

tasks as well as a clean and organized workspace is important in order to

manage and operate toward a collective goal.

Leadership - I have demonstrated my leadership abilities to take charge,

work under pressure, motivate and manage different environments with my

experiences as a two-year high school track and field coach, captain of

both my collegiate and high school track teams, as assistant manager of

Planet Fitness and Mr. Bubble's Auto Spa.

Communication and Interpersonal Abilities - I listen and make observations,

have proficient written communication talent, and the ability to verbally

share information effectively.

Group Minded - My experience in team sports, academic group projects, and

volunteer work with NP Sports demonstrated my ability to cooperate with

others and seek goals that benefit the organization.

Analytical Discernment and Observant Decision Making - I make it a purpose

of any situation to be aware, seek multiple perspectives, and I enjoy the

process of uncovering new information and details in order to decide and

apply toward a collective goal.

Customer Service - I have dedicated my work experiences to pleasing the

likes of consumers with a friendly and helpful attitude as well as a hobby-

like thirst for the necessary knowledge behind the products and services

being distributed.

Computer Literacy - Proficient in Microsoft Word, PowerPoint, and Excel,

Mac and/or PC user

REFERENCES

Danny Ngo Eastern Michigan University

Toyota - Computer/Routing Engineer

Teammate/Roommate/Classmate

Cell Phone: 734-***-****

Dane Hunter Planet Fitness/Eastern Michigan University

Classmate/Co-Worker

Cell Phone: 734-***-****

Nia Henderson Professional Athlete and Coach

Former Assistant Coach @ Salem High School

Cell Phone: 313-***-****

ET3 Kyle E Fortin United States Navy

Teammate and Co-Manager @ Mr. Bubbles

Cell: 619-***-****

Trung Vo Night Club Security/Bartender

D j vu Night Club

Former College Roommate

Cell Phone: 734-***-****

Xavier Clais Cutco Sales Field Manager

Eastern Michigan University Volunteer Coach

Former College Roommate

Cell Phone: 734-***-****

Gina Worful Dietician: Stardock Co. Consultant

Eastern Michigan University - Classmate

Cell Phone: 248-***-****

Brad Fairchild Track and Field Coach - University of Detroit Mercy

Telephone: 313-***-****

Email: ****.*********@*******.***

Mark Elker Business Owner

Mr. Bubble Auto Spa

Business Phone: 734-***-****

Dave Desilvio University Professor - Wayne State University

High School Head Coach - Salem Girl's Track/South Lyon XC

Cell Phone: 734-***-****

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