Customer Service Sales

Susan M. Persaud

*****.*.*******@*****.***

407-***-**** 23 Andrea Drive Winter Springs, FL. 32708

Objectives

I would like to obtain a position in a medical office where I can gain experience and apply the knowledge and skills I currently have and am learning in school so that I may grow and advance into a Health Administration as well as a Billing and Coding position. I have an outgoing and friendly personality and am looking for an office to showcase my abilities and prosper.

Education City College October 2013-2015. Health Administration, Medical Record Billing and Coding

University of Central Florida August 2009- July 2011. Early Childhood Education

Seminole Community College June 2005- May 2009. A.A. in General Education

Lyman High School August 2000-May 2004. High School Diploma

Experience Customer Service Representative Universal Tire and Auto January 02- April 11, 2015.

● I was responsible for answering telephones, scheduling, cancelling and rescheduling appointments, receiving and updating inventory and invoices, new hire paperwork, capturing customer information, sales, handling cash and credit card transactions, daily deposits, filing and taking care of any office duties delegated to me.

Dental Receptionist

Lake Mary Pediatric Dentistry August 21-December 10, 2014.

● I was responsible for answering telephones, scheduling, cancelling and rescheduling appointments, scanning EOBs, checking patients in, verifying insurance, collecting payments and taking care of any office duties delegated to me.

Customer Service Representative Two Men and a Truck March 13, 2012-August 04, 2014.

● I was responsible for answering telephones, working up estimates for customers, filing, clerical duties, customer service, sales, greeting customers and applicants, dispatching and taking care of any office duties delegated to me.

Account Representative Connextions March 22, 2010-March 12 2012.

● I was responsible for opening and updating customer accounts, processing applications, reviewing discounts, association onboarding, answering telephones, obtaining billing information, conducting credit checks, filing and providing customer service.

Sales Associate Sports Fan Attic November 24, 2009-July 2010 (Also Seasonal).

● I was responsible for handling cash/ credit transactions, greeting and assisting customers, and up-selling.

Cashier/Receptionist RideNow Powersports of Orlando July 24, 2008-May 15, 2009.

● I was responsible for handling all cash/ credit transactions, directing incoming calls and messages, greeting customers, and any secretarial duties.

Sales Supervisor Spencer Gifts January 23-August 8, 2008.

● I was responsible for closing and opening the store, working on inventory and floor moves, running shifts and assigning duties, preparing deposits, handling cash and sales.

Customer Service/Sales Representative Planet Fitness-Casselberry August 24, 2005- May 2008.

● I was responsible for answering telephones, selling memberships, customer service, greeting members, handling cash, and updating member accounts.

Skills

●Excellent Organizational Skills

●Answering a multi-line telephone

●Word processing

●Typing

●Filing

●Computer proficiency

●Strong customer relations skills

●Microsoft Office proficient

●Data Entry

●Insurance Verification

Certifications

● CPR Certified

● HIPAA Certified

● Bloodborne Pathogens Certified

References

● Holly Harding- Manager Known 3 years 407-***-****

● John Cowan- Manager Known 10 years 321-***-****

● Keith LaPrede- Professor Known 1 year 561-***-****

● Dr. Erika Mack- Professor Known 1.5 years *********@*****.***

● LaMarra Finley- Friend Known 12 years 321-***-****

● Liza Mercado-Friend Known 14 years 407-***-****

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