Manager/Director

Ross Reinhart Retail/Multi-Unit Management

Operations Professional

**** ******** ****.

Riviera Beach, FL 33404

(772) 834-8284o

************@*****.***

Summary:

An experienced professional with excellent leadership skills and a proven track record of developing high performing

teams and delivering business results in multi-unit territory.

Career Highlights:

Quiznos – Regional Operations Manager/Franchise Business Consultant 3/25/2013 – 1/2015

Develop and execute quarterly and yearly business plans supporting national, regional and local objectives including

the development and implementation of strategies, processes and programs. Currently oversee 48 units including

traditional, airport, university and convenience store Quiznos.

• Motivate, direct, coach and develop a diverse, high performing team of Franchisees each focused on

achieving goals and building operational capability.

Great Service Restaurants/Jamba Juice - Area Manager 10/6/2010 – 3/23/2013

Jamba Juice Company District Manager 2009 – 10/6/2010

Senior Training Store Manager 2007-2009 Southeast Region (FL)

Accomplished Area Director with a proven record of developing results driven teams. Responsible for leading the

overall operations of 13 locations: Accountable for customer service, training and development, sales performance,

profit and loss oversight, quality assurance, marketing and promotions, strategic planning and execution.

Senior Training Store Manager. Responsible for the training of all new GM’s, AGM’s, Marketing personnel, and

Regional Franchise Managers in South Florida. Facilitated classes on Leadership and Mentoring, also on managing

through change. Developed new Training Store Managers and certified all new managers into the Jamba system.

Personally trained over a dozen General Managers, and more than sixty shift managers.

Awards/Recognition

- Balanced Results Leader

- Emerging Market Leadership Award

- New Store Opening Head Coach

- National Registry of Food Service Professionals Proctor

- Selected to Jamba’s High Potential Meeting 2009

S.T. Complex (Sin Nightclub, The Beach House, Bahama Joes, The Ultra Lounge)

Operations Director 2005-2007 West Palm Beach, FL

Multi-Unit Night Club Director. Responsible for hiring and training managers, bartenders, bar backs, waitresses,

hostesses, doormen, cashiers, promoters, security, and entertainment. Qualifying and selecting vendors, inventory

management, physical plant maintenance and cost control were also part of my duties. Demonstrated excellent

negotiation skills, leadership skills and accounting acumen.

• Organized bookings of Multi-Platinum artists including: Akon, Alicia Keys, Ciara, Damian and

Stephen Marley, T-Pain and others.

Wahoo's on the Waterfront

Food & Beverage Manager 2003-2005 Stuart, FL

Managing the operations of a 4+ million dollar a year waterfront restaurant. Staff selection and training, inventory

management, labor management, food and beverage cost controls. Responsible for the overall operations, customer

experience, sales performance, and team building for Wahoo’s. Spear-headed a partnership with The Wedding Planner

magazine which helped increase sales by 20% over a four month period, booking rehearsal dinners.

Einstein Brothers Bagels

Training Store General Manager 1998-2002 Hollywood, FL and Jupiter, FL

Accountable for overall store operations in the primary training store location. Coached and mentored other managers

and team members. Trained teams to handle all service issues, product quality issues, and adhere to all company

policies and procedures. Ensure all food safety, cash handling, and operations standards were upheld.

• Grand Prize winner of $10,000.00 for the company’s biggest sales contest, competing with over 520

other GM’s.

Pete Rose Ballpark Café

Restaurant Senior Manager 1996-1998 Boca Raton and Boynton Beach, FL

Manage the operations of a high volume sports themed restaurant. Ensure top quality customer service standards,

product standards and facility appearance standards. Select and train service team and new managers. Schedule

writing, inventory management, menu planning & design. Organize events & operate audio visual equipment for use

of 56 television monitors. Supervise the operation of the game room, its staff and give input in new game selection

with cost impact.

Education:

Florida International University

Bachelor’s Degree in Hospitality Management

Johnson & Wales University

Associates Degree in Culinary Arts

Contact this candidate