Senior QA Engineer

Gail Fehl

Old Bridge, NJ ***** 732-***-****

www.linkedin.com/in/gailfehl/ *********@*****.***

Adaptable Senior Quality Assurance Engineer

Create, Analyze and Execute, Ensuring Quality Releases Go Out to Production

Expertise includes payroll reporting, taxes, quarterly reports and year-end

reporting, including W2's. Comprehensive background working with software

functionality developing test plans / cases based on requirements and

specifications. Effective collaborator with demonstrated success elevating

performance of others by effectively mentoring and coaching. Known as an

innovative thinker, identifying and addressing glitches in system changes.

Technical Skills

Technical Skills & Proficient in Agile Methodology, Rally, Mainframe, I-Series

Tools: AS400, I-Series Navigator, HP Quality Center, MS Office, XML,

UAT. Working knowledge using Team Track, SharePoint 2010.

Basic knowledge in QTP / UFT

Applications: Proficient using ADP Payroll, EasyPayNet, Vertex, Start

Manager, FLT, TOPS, SPOE, Citrix, ETS, RUN ETL Conversions,

Clarify, Data Access Suite, General Ledger, and PlanView

Experience

ADP 1997 - 2014

Senior QA Engineer / QA Engineer, Monroe Township, NJ 2008 - 2014

Analyzed and tested software updates, statutory changes and system

maintenance, resulting in quality releases.

. Designed and developed test plans / test cases, and performed repeatable

testing procedures and processes, ensuring applications ran smoothly.

. Ensured flawless releases and limited impact to production by

participating in review of applications, prototypes and responsible for

feature testing, integration testing and regression testing.

. Created and updated test plans and test files, executed embedded system

and integration tests and documented software bugs and wrote test

reports, keeping team members current on projects.

. Identified test process improvements, including recommendations on

automated solutions, developed and wrote test applications and processes.

. Mentored offshore associates and often acted as training resource,

providing testing support. Trained team and oversaw testing of COBRA

payment tracking and form 941 revisions, HR benefits tracking and Job Tax

Credit reporting which impacted employer Social Security contributions.

. Improved offshore employee performances and productivity by coaching and

explaining functional and business knowledge.

. Assisted in development of functional testing requirements for new or

existing system features, ensuring quality releases throughout year,

reducing year-end reruns by 27%.

. Ensured all forms produced met statutory requirements by effectively

analyzing all changes made to payroll reports, quarterly reports, IRS

forms 941 and Schedule B as well as changes made to all state forms.

. Led testing for Quarter Close transmissions, Year End Reports, and Year

End CPA Review, enabling accurate client tax reporting transmitted to tax

agencies.

Gail Fehl *********@*****.*** Page Two

ADP (Continued)

. Coordinated and led testing for Quarter and Year End testing activities,

ensuring all clients were properly closed and processed.

. Worked with integrated processes and tested changes and enhancements to

barcode scanning and file transmission to UPS Delivery Tracking System,

resulting in proper tracking of payroll and quarterly packages to clients

with zero delivery mishaps.

. Collaborated with Senior System Engineer to learn and document extensive

testing procedures for GSI coding and transmission to tax department

partners, resulting in accumulated quarterly, detailed employee taxes

being accurately reported through tax department to tax agencies.

. Received "Quarterly Release Awards" for releases without any defects

throughout tenure in QA department.

Senior Implementation Specialist / Conversion Coordinator, 2002 - 2008

Dayton, NJ

Converted client's payroll from previous provider(s) Ceridian, Paychex and

many others, onto AS400/Iseries system. Set up new businesses. Reviewed in

detail all set-up packages with clients, ensuring smooth first transaction

including FLT when applicable.

. Analyzed clients' payroll reports and tax information, eliminating IRS,

State and Local tax agencies' penalty and interest.

. Advised clients of correct and timely tax deposits and cash requirements,

eliminating tax agency penalty and interest.

. Researched and resolved challenges with payroll, money-movement, tax

filing, 401K, Medical Benefits and compliances, HR Benefits Tracking and

other related products.

. Received outstanding quality service scores by conducting new client

products and features training, reviewed processes, performed quality

reviews of set-ups.

. Worked with sales representatives, ensuring proper expectations were set

with clients prior to start with ADP payroll product. Analyzed all sales

orders for complete information and forms filled out accurately, ensuring

expected start date for client and salesperson receiving timely credit.

. Served as Associate Mentor, providing assistance, guidance, and training

to fellow associates regarding payroll, procedures, and all applications

utilized with the EasyPay payroll processing platform, improving and

increasing quality production and output.

Client Service Representative / Sr. Tele-data Representative, 1998 - 2002

Dayton, NJ

Provided superior customer service in every aspect of payroll process in

fast-paced, deadline-driven environment. Made adjustments to clients'

payrolls; processed re-runs, assisted with payroll taxes, corrections, and

adjustments to W2's and amendments. Worked exclusively with accounting

firms (Mendonker & Suarez, Pierson and Oujo) and few others with large

client bases and handled payroll on AS400/I-Series system. Responsible for

payroll input with personal client base of over 350 clients. Received

inbound and made outbound calls and entered payroll information and I-9

information.

Major Accounts Temporary Associate, Dayton, NJ 1997 - 1998

Performed filing, mail room and interoffice mail delivery, main entrance

receptionist and served as switchboard and overflow operator. Handled tax

breakdowns, spreadsheet entries and other assistance as needed.

Education

Associates Degree, Middlesex County College, Edison, NJ

Brookdale Community College, Lincroft, NJ

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