Customer Service Sales
Resume:
Cassandra Speight
Newark, New Jersey *****
*******************@*****.***
SUMMARY
Seasoned billing associate and customer service
representative with data entry experience seeking a position where I can
utilize my skills. Background includes working
closely with senior and mid-level executives, resolving customer-related
issues. Possesses the ability to work
well under pressure and meet deadlines. Has a track record in meeting and
exceeding customer expectations and maintaining long-term customer relationships.
Exhibits excellent interpersonal skills, as well as being a proven
self-starter, outgoing team player, and troubleshooter.
SOFTWARE
Microsoft Office (Excel,
Word, PowerPoint, Outlook), Great Plains-accounting software, Harper
Schuman-accounting software, and Adobe-PDF Creator
EXPERIENCE
Laufer Group
International, LTD 2/2013 - 1/2015
Receptionist
Answered all incoming calls
Handled all incoming and outgoing mail Greeting visitors
Order office supplies
Processed invoices for billing/payment
Data Entry
RANSTAD CONSULTING* 8/2011 – 11/2012
* First Managed Care Option 6/2012 – 11/2012
Entry Level Admin Asst
Mail Sorting
Batching medical claims
Data Entry
Scanning
Clerical assistance as needed
* Wine of Japan 11/2011 – 6/2012
Sales Order Entry
Answer incoming calls within customer service department
Entry of orders for delivery
Follow up with customers regarding sales orders
Resolve customer related issues pertaining to their account
Administrative liaison for customer and sales rep
* Ryder Transportation 8/2011–11/2011
Customer Service Rep
Answer incoming calls within customer service department
Resolve transportation issues of incoming/outgoing drivers
Entry of road calls and vehicle maintenance
Liaison between customer and repair rep
Daybreak Express 10/ 2008–4/2011
Billing Clerk
Processed invoices for billing
Resolved all billing related issues and adjusted invoices accordingly
Work with VP of sales to ensure proper billing procedure
Clerical assistance as requested
Siemens Corporation 8/ 2007–9/2008
File Clerk
File Maintenance of Patent for new/existing inventions
Retrieved files for legal assistants, lawyers, and clerks
Hobart West Group 2/ 2006-4/2007
Billing Clerk
Billed clients for temporary services performed
Made billing adjustments accordingly
Conferred with employers regarding any assignment issues
Schenck, Price, Smith, & King, LLC 3/2005-9/2005
Associate Accounting Clerk
Entered all lawyers time and client information for various cases
Administrative liaison for lawyers and staff concerning client information
Processed billing information for client and vendor payment
Tetra Tech, ECI 10/1999-3/2005
Associate Accounting Clerk
Responsible for all billing and adjustments
Processed working hours for all company locations regarding assigned projects
Consulted with Project Managers to insure proper billing finalization
Saint Barnabas Medical Center 8/1993-10/1999
Medical Information Clerk
Entered patient information
Created an alpha/numeric filing system for patient information
Followed up with doctors to insure completion of charts after discharge
Checked transcriptions completed by doctors for proper dictation of patients history and/or operation performed
Education
Bachelor of
Science, BLOOMFIELD COLLEGE 5/2008
Major: Business
Administration/Management
Recognition: Dean’s List
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