Customer Service Manager
Resume:
CLAUDIO D. ZGAINER
Fort Lauderdale - Florida ****4
E-mail: *********@*******.***
SUMMARY:
Experience installing and configuring a variety of operating
systems, including Windows Vista- 7 & 8, Antivirus applications
and other different software.
Understanding of networking concept, including WAN / LAN/ ATM
technology with network management tasks, including user and
security administration, file / directory access, and remote
access services; experience with TCP/IP and NetBEUI protocols.
Experience with Nortel / Avaya / Partner / NEC Phones Systems.
In depth understanding of cabling, building risers, patch, Cat
6, 12 Pair, plus color codes. Also knowledge in TV-Cable
services on troubled shooting and new installation, cable
running and repairs.
EXPERIENCE:
Technician for Comcast - July 2013 to February 2015
Comcast Cable - Boca Raton, FL
Assisting customers with TV - Cable troubles, installations and
new products.
Educate customers with new products, features and existing
equipment. Working with RNG 100 / 150 / 200 and X1 Platform in
additional of MTA/EMTA, Wireless Gateway, Routers and
Telephones.
Technician and Assistant Manager - 2004 to 2013
JMR Communications - Waldwick, NJ
Assisting the manager to prepare proposals, meeting with clients
and schedule appointment to a new projects.
Termination of data panel, patch panel, cross connect, copper
splicing, CAT 3, CAT 5, CAT 6, 25 Pair, 110 Block. Working
upgrading ATM machines for PNC Bank and helping Diebold
technician with installation of Cisco Router and New Circuits
ID.
Technical Support - 2008 to 2013 (Part-Time)
The Stable Restaurants- Ridgewood, NJ
Assisting the owners and the staff with software/hardware
troubleshooting and configuration for new Menus. Training new
users to adapt to the new system.
Technical Support-1999 to 2003
Bergen County Academies- Hackensack, NJ
Assisting staff with software and hardware troubleshooting or
configurations. Setting up classroom lab for multipliers user.
Training users and providing help to adapt to the new telephone
system. Resolved troubles on site or over the phone. Merge all
users from the PBX system into the Cisco IP phones and keep the
sites working without interruption.
Networking and Telephones Systems (Audix and Definity, Meridian,
Partner Systems and Cisco IP Phones.)
EDUCATION & CERTIFICATIONS:
Comcast Cable Training for Services and Installation Technician
2013
AT&T - SB EUC GBS/IRU Mobility Customer Service Training 2012
Millennium Institute of Computers - Certified Internet
Webmaster. 2004
Bergen Community College - Microsoft Certified System
Administrator . 2003.
Bergen County Academies - Networking and Cabling Courses. 2002
Bergen County Academies - Cisco IP Telephony/VOIP Courses. 2001
Centro Universal Enterprise Institute - Computer Basic Systems
Courses.1995
EEST N 3 of Berazategui - High School Diploma, Buenos Aires,
Argentina. 1989
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