Dawn C. Gardella
Broadview Heights, Ohio 44147
**************@*****.***
CAREER SUMMARY
Results-oriented professional with experience in data entry, records management, and secretarial skills.
Proven expertise in the areas of customer service and basic office skills. Able to quickly develop an
understanding of client needs with demonstrated competencies in:
Scheduling Appointments Answering multiple phone lines
Customer Service Custom Computer Programs
PROFESSIONAL EXPERIENCES:
Iconma (Oracle), Solon, Ohio November 2014-present
Front Desk Receptionist
Answering multi phone lines and directing calls
Mail distribution
Greeting guests
Keeping break rooms stocked and organized
Various office duties
A-Brite Plating Company, Cleveland Ohio December 2011-August 2014
Receptionist/Data Entry
Answering multi phone lines and directing calls
Data Entry
Constructing operator and instruction manuals
Preparing & participating in ISO audits
Assisted with sales and production
Shipping and Receiving
Inspection of parts
Various office duties
Everstaff, Independence Ohio February 2011-December 2011
Data Entry Clerk
Processing rebates, over 800 daily
Drs. Saridakis, Scanlon, and Loyke, Sagamore Hills Ohio July 2005-November 2010
Records Management
Filing
Preparing charts for physicians
Answering multi phone lines
Checking patients in and out
Assisting physicians with medical procedures
Mail distribution
Assisting with test results and prescriptions
Banking
Ameritemps, Parma Ohio March 2005-May2005
Data Entry Clerk
Reviewing credit card applications
Reissuing replacement credit cards
Customer service for card members
Tabone Funeral Home, Solon, Ohio August 2004-February 2005
Secretary
Preparing and typing death certificates, funeral announcements, and books
Filing
Answering multi phone lines
Obtaining burial permits
Light cleaning and preparing rooms for families
Greeting guests
Aramark Refreshments, Valley View, Ohio March 2003-May 2004
Money Counter, Data entry clerk
Counting money brought in from drivers
Balancing safe
Ordering money
Data entry
Answering multi phone lines
Customer service
Completing orders for next day delivery
Shipping vis UPS