Computer Sciences Engineer

* ***** ****

* *******

. * years of software engineering and programming experience.

. 4 years of experience in providing technical assistance to computer

system users.

. Expert in LAN administration and desktop hardware/software

configuration and support.

. Strong working knowledge of Unix/Linux and Microsoft Windows operating

systems and Internet applications and protocols.

. Deep familiarity with Data communications hardware/software,

including routers, switches and firewalls.

. Demonstrated ability to work in a team environment with strong

interpersonal skills, both written and oral, and a positive attitude

toward sharing expertise and assisting others to learn.

. Ability to perform installation of network cabling, cable

termination, Fiber Optic Cable installation and termination

. Uncommon ability to install, maintain and monitor electronic equipment

including: network cards, CSU/DSUs, hubs, routers, switches,

controllers, multiplexors and other related networking equipment.

. Immense ability to discover, diagnose and correct network

performance problems and failures.

. Proficient in the preparation and maintenance of network documentation

and diagrams.

. Deep understanding of telecommunications and network industry concepts,

methods and standards for application to assigned work

. Experience providing day-to-day technical support on end user device

hardware

. Expert installing, configuring and troubleshooting end user devices

including desktop, laptop systems, smart phones and tablets (iOS and

Android).

. Ability for maintaining passwords, data integrity and file system

security for the broad end user device environment

. Knowledge in Administration of Exchange 2010/2013

. Pro-actively monitor network equipment, Windows Servers, and associated

support equipment

. Strong Web developer, advanced Drupal and Wordpress developer.

. Advanced Multi-platform Database Designer and Developer. (PostgreSQL,

MySQL)

. Experienced cross-platform Object-Oriented application Developer.

. Extensive knowledge of Software Engineering, Agile Software Development

Methodologies and Systems development life cycle (SDLC).

. Experienced knowledge of Facebook API.

. Knowledge of Google Map API.

. Knowledge of Twitter API.\

. Strong knowledge as a Technical Support Specialist. (Hardware and

Software).

. Excellent Analytical Skills, Fast Learner, and Great Team player.

. Excellent communicate highly technical information to both technical

and nontechnical personnel.

. Strong Customer Service.

3 CAREER OBJECTIVE:

Seeking position in which my abilities as a Network Support Specialist,

Help Desk or Web Developer can be utilized to the fullest.

4 Technical Skills

Excellent troubleshooting and customer service

skills.

Strong knowledge of PC based software and hardware

applications.

Ability to install and maintain network cables and

hardware.

Strong knowledge of servers and printers.

Proficient knowledge of PC maintenance, company

authorized hardware and software and company

operations.

Excellent knowledge of existing as well as new

systems.

Programming Languages PHP, Javascript, HTML, CSS, Symfony, NodeJS,

and Frameworks Bootstrap, JQuery

Technologies XML, UML, Design and Architectural Patterns, Drupal,

Wordpress

Databases PostgreSQL, MySQL

Methodologies Extreme Programming (XP), Scrum, RUP

Source Code Control SVN, GIT

Ticket Systems Mantis, TRAC

IDE Eclipse, Visual Studio, JetBrains PHPStorm

Project Management Redmine, Asana

Tool

Operating Systems Linux, Unix Based Systems, Windows

Others WHM/cPanel

5 Professional Experience

. DISH NETWORKS SERVICES, Fort Myers, Florida, The United States. Nov

2014 - March 2015

. Field Satellite Technician.

. Responsible for Installing, upgrading, and servicing DISH residential

satellite systems.

. Troubleshoot DISH systems to determinate the appropriate resolution for

reported problems with usage.

. Provides customer education regarding system usage.

. Confirm system is working and customer's expectations have been met.

. Effectively interact verbally with our customers providing an excellent

customer experience.

. Effectively manage my assigned inventory.

. Close jobs in accordance with DRS policies and procedures.

CUBAN INSTITUTE OF RADIO AND TELEVISION, La Habana, Cuba SEP 2010 - MARCH

2014

Network Support Specialist and Web Developer

. Designed and Developed News Website, about 5000 visits per month and

dynamic content display.

. Assisted Network Administrator and IT Manager in server and network

administration tasks.

. Evaluated and recommend information security policies

. Dispatched support and ensured follow-up and resolution of complaints.

. Assisted callers and escalated problems as appropriate.

. Assisted contingency management groups in planning and executing

disaster recovery procedures.

. Monitor network performance, identify problems and resolve network and

technology problems.

. Work with developers and end users to identify application

enhancements, resolve problems, and test new releases of software.

. Maintained workstation, laptop computers and network printers

. Performed preventive and on-demand maintenance on a variety of personal

computer equipment.

. Administration of DNS, Proxy, Web and Database server (Bind, Squid,

Apache, MySql ).

UNIVERSITY OF COMPUTER SCIENCES, Havana, Cuba SEP 2009 - JUN

2010

Software Engineer

. Development and maintenance of web application for collecting and

processing websites navigation data (web analytics, data mining).

Technical Support Specialist

. Assisted Network Administrator and IT Manager in server and network

administration tasks.

6 EDUCATION

BS Computer Science Engineering

University of Computer Sciences, Havana, Cuba, 2009 (http://www.uci.cu)

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