Sales Engineer

Daryl K. Shaver

***** ** *** ***

Home: 512-***-**** cell 512-***-****

Austin, TX 78717

Email: *******@*********.***

Professional Profile

As a highly motivated technical professional with 19 years of extensive

hands on Pre and Post Sales Solutions engineering, Project Management, and

Product Management as well as technical trainer experience, with a focus on

enterprise architecture. 12 years of Telecommunication industry experience

in Network design, Operation / Development as well as managing Vendors.

Consulting with customers on Architecture and translating client's business

requirements into specific designs and applications. Optical products and

Unified Communication/Collaboration; routing protocols, hierarchies for

networking standards/Security, connectivity and transport experience,

skilled negotiator with proven contribution to productivity and

profitability an excellent communicator, possess skills (oral and written).

Areas of Expertise

Network Design (SIP VOIP, IPTV) Technical Sales (Data,

Voice, Wireless) Solutions/Design

WAN/LAN Capacity Planning Data Warehousing

implementation Optical Networks Design

Modeling Tools Configuring Data

Backbone Implementation/Integration

Data integration planning Metro Access

(Optical -Nortel and Cisco) Storage Applications

Software Asset Management Planning/ Operation

Analysis Leadership and Coaching

Professional Accomplishments

As a Technical consultant\Trainer and Network, Engineer designed solutions

utilizing technical Software and Hardware product/engineering as well as

sales engineering, for implementation, technical training and consulting.

As an experienced network design engineer, I utilized Soft switches within

long haul networking for soft switch providers. Such as Verizon and AT&T,

in its wireless and long haul networks, various clients with SIP session

Border Controller technologies. Cisco Data Center, HP, EMC, NetApp, and/or

VMware based technologies, along with (Avaya and Cisco Unified

Communication Managers) I also supported large enterprise customers

including American Airlines, Bank of America, Frito Lay, JC Penney, Alcoa,

BOA, Wachovia, Quest Diagnostics, and GMAC

. As a Sales engineer, I preformed task associated with providing complete

end-to-end complex network designs via network and application

engineering for multiple vendors, including configuration, installation,

implementation and migrations of IPTV, Video, Voice, optical, routing and

switching platform. (CIENA, CISCO and JUNIPER networks) Performance

analysis, Performing DB Backup/Restore, Performance analysis,

Troubleshooting Plan and build custom Cisco VoIP networks; implementation

and configuration of Cisco Routers, Switches and VG2xx analog gateways

and ATAs; Cisco Voice Gateways, Cisco IP and Avaya.

. Lead Engineer responsible for Quality Service for Avaya, Cisco, Fujitsu,

NEC, Nortel, and Alcatel VOIP implementations using a Cisco

infrastructure, Experienced with 'hands-on' product management and

product development for major handset OEM's such as AT&T and Verizon

wireless handset products, including features OS applications and

technology development. I have extensive knowledge and experience of

Data, Optical and video transport proudest including software features,

applications and services 3rd party device software. Extensive proven

'hands-on' experience working in the customer interface for a major USA-

based wireless/switching OEM, Excellent presentation and communications

skills Proven track record of successfully delivering OEM's, terminal

project for major U.S. carriers managed and controlled $45million

national Accounts budget.

Professional History

Adjunct Professor at South University and Colorado Technical University

03/2013-Current

Leonid Systems (Customer Advocate onsite TW Telecom) Contact

04/2013-11/2013

Ensured Customer Success and Training on Loki provisioning, broad soft and

broad works responsible for training and mentoring products and solutions

as well as Application requirements gathering administration and

development of Web Based Training along with designing, implementing and

improving assigned product line training demos, testing plus Agile and SDLC

development. Proficient with tools such as IBM SPSS Statistics & the SPSS

IBM Business Analytics technologies as well as use case analysis swim lane,

and data flow diagrams. Proficient in system architecture development and

representations, system block diagrams and class diagrams Proficient in

data modeling, including conceptual modeling using UML relational and

warehouse schemas, and XML schemas, familiarity with agile processes,

including story development, sizing, prioritization, and scrums

Infosys (On site at Level 3 Communication)

01/2011-03/2013

As a Senior Engagement Manager, with a solid understanding of hosting and

business objectives for IT outsourcing, Project Manager and Telephony BA

defined and implemented engagement models across the operational production

environments, including business requirements analysis associated with new

project engagement models for production management. Thus ensuring proper

training, testing requirements, monitoring, Overseeing box testing and

gathering procurement requirements, capacity management and production

turnover along with SDLC, Waterfall, Clarity, Discovery, SharePoint, MS

Project, etc. as well as addressing process gaps across functional delivery

teams. Members. Handled billing & ordering escalation, trouble escalation,

and isolation, resolution, and post event analysis and customer

presentation. Active involvement in customer installation & repair

escalations and expedites. As a Senior Engagement Manager, I was the first

point of contact for both Sales and Operations, resolving issues, as well

as maintaining strong relationships with a variety of Level3 internal

groups. These process including Sales and Sale Management Customer Care

Centers, Network Operations, Repair Centers and more as necessary. Develop

& maintain in depth knowledge of any Custom or Master Service contracts to

ensure adherence to reporting, ordering billing and mandated SLA

requirements was the internal consultant to Level 3 vendors and partners.

As a network engineer, I utilized technology and other business solution

associated with Software development, designed for process improvement via

re-engineering and technical processes for greater efficiencies. clearly

communicating any issue analysis and recommendations for senior Level 3

Telecommunication management via working with customers based on solution

design knowledge and understanding of technologies/architectures;

including: SDN, VMware, DWDM, 10Gig media standards (optical and

electrical), MPLS, TCP/IP protocol suite, Ethernet 1Gig/10Gig and emerging

40Gig/100Gig). Along with Cloud Design and SDN, End User Computing for IT

operations utilizing Cisco Unified Compute System (UCS) and Data Center

switching (Nexus/MDS), HP (Server & Storage, i.e., 3PAR), EMC, NetApp,

and/or VMware with Converged Infrastructure solutions such as Vblock/VSPEX

and FlexPod architectures, technical knowledge of hosting technologies

(e.g. operating systems, databases, networking etc.)

Insight Global

01/2010-03/2011

. As a Solution Architect\Sales Engineer (IPTV) and Project

Management/Telephony BA for American Airlines VOIP Federation and

migration project plus ROI development, along with communicating

technically and presenting to executives the requirements for SIP session

Border Controller technologies for various clients (Unified Communication

Manager) Datacenter/Server, Consolidation Projects. Provisioning SIP

Termination and Origination services to accommodate PBX/PSTN Integration

SaaS, PaaS. SDN, ECM and Software Asset Management, ETL Sourcing data

from various data source systems, Proof of Technology plus network

security and firewall, I was also the leader in design and implementing

processes aspects via technological solutions driving efficiencies,

through ERP, CRM communication planning for mitigating risk throughout

the organization as well as Agile application process development.

Technical knowledge of hosting technologies (e.g. operating systems,

databases, networking etc.)

Oxford International IPTV Solution Engineer (Vendor Manager for ZTE)

05/2010-01/2011

. Provided technical training and Pre/Post Sales Engineering for various

clients utilizing, IPTV, 7750, 7740, Ciena 5400, 6500 switches and

provided technical leadership throughout the design process and guidance

concerning practices, procedures, managed analysis efforts related to

infrastructure projects techniques plus development of business cases and

technology estimates plus analytical problem solving. Data center

networking area including Virtualization, Fabric Path, Blade

technologies, GRID computing, Low Latency switching, and Software Defined

Networking (SDN). I mapped operational SLA performance to customer

services, for clearly showing the impacts network degradation and process

faults for the IPTV servers, middleware as well as Integration and

Implementation of Gateway solutions via Cisco, Audio codes, NET,

Dialogic, etc. technical knowledge of cloud and virtualization strategies

(VMware, Microsoft HyperV, Citrix XenServer, etc

Avaya Communication INC. (LA)

01/2008-05/2009

Pre-Sales Engineer

. Addressed pre-sales and post sales technical issues (such as, SIP, H323

and H245 communications protocols) based on specific business

applications. Primarily interfaced with customer's senior management to

assess major business operations and addressed pre-sale Hardware and

Software product/service needs, as well as assisted customer in the

transition for providing global support process. As a consultant, I was

the main point of contact prior to the point of sale, providing a deeper

level of technical direction to customers, potential customers, and

internal staff in the development of fully integrated systems solutions.

Sales Team support customer solution design with Management Information

System Design and presented solutions for Unified Communication, Unified

Messaging, Voice Mail and Instant Messaging, SLA management requirements

as well as standards development including vendor management (Optical,

Voice, Video and Data products) experience with VoIP technologies SIP,

RTP, etc. Cisco, MS, and Avaya with Active directory for Windows Server

domain infrastructure design MS Exchange topologies. Other duties

included creating pre-sales documents (proposals, scopes of work, Visio

drawings, presentations, etc.). Designed PBX solutions with messaging

systems from a major manufacturer such as Avaya, Nortel, Cisco, and

Mitel. Experienced with upgrading Exchange environments 2003 to 2010

migration along with design for Voice & Data Network infrastructure and

Architecture for converged networks and IP Telephony solutions

Computer Generated Solutions (Contract NYC)

06/2006-01/2008

Global Solutions Architect Trainer Data Networking/Wireless/Network Design

Engineer/Call Center Manager

. Designed, developed and maintained course materials including blended

training programs on advanced technologies and blended training

modalities. Performed content review of all courses and related

materials. Thus ensure technical training and technical publications

maintained and produced compatible design, development along with content

standards.

Develop middle solutions such as: Web sphere, Web-method, EJB, JMS, RMI

Web sphere MQ series, WMQI, WBI, WBIMB, Web sphere portal, SAP, EDI, EAI

people Soft, Data Warehouse management, SCADA, PLC, HMI, Industrial

Automation, Database integration, WAS, J2EE, Data Mining, Data Mapping,

system architecture and interface.

Provided Network training for Wireless data products to AT&T Wireless

sales representatives

Verizon (Promoted to Regional Manager NYC)

10/2003-06/2006

Sales Engineering Managing Director\Enterprise Solutions ETL Architect (20%

Travel supporting all 50 States and International)

. Evaluated Service Level Agreements as well as facilitating

communication between the IT department and clients for communicating

with Business Analysts. Designed and implemented various complex

Enterprise lifecycle projects using data modeling with business

objectives storage and server virtualization technologies and

dependencies to network infrastructure as well as demonstrated

experience with Enterprise Data Center Architectures (Zone head

end/end of row, top of rack, cluster designs, etc.)

. Knowledge of emerging SDN vendors, challenges and solutions Provided

support for sales teams through project life cycles, from pre-sales,

presentations through delivery (design to implementation) utilizing

ICM environments including ACD, PG, IVR PG, IPCC and CTIOS, as

enterprise solution lead on enterprise engagements and assist in

account management, engagement management, project management,

technical development management. Also assisted in the

engagement/project governance process

. Built, hired and maintained high performance team via expertise plus

leadership for development of overall enterprise architecture, for all

layers of solutions, which spans business process, organizations,

systems, hardware, operating systems, and applications and networking

environments.

. Designed IPT solution, designing, designing, implementing, installing and

configuring complex Cisco IPT solutions with Cisco Unified Communication

Manager, Cisco Unity, Cisco ICM, Cisco CVP, Cisco IP IVR, and gateways

Adapt and apply technical expertise and business process knowledge to the

development of implementation methodology and best practices.

. Designed and implemented various complex non-standard networks (SONET,

IPVPN, SNA, DSL, ATM, PNNI, BGP, MPLS, DWDM, CDMA, WIFI, VOIP, VOFR,

ISDN, FRAME REPLAY,TLS, OSPF, OSPF-TE, iBGP, eBGP, RIP, RIPv2, IS-IS, and

EIGRP) for fortune 100 companies. Knowledge of equipment and services

offered by one or more of the following vendors: Cisco, Cisco PIX, Check-

point firewall, Net screen, ADC, IBM, NEC, EMC, Microsoft SQL, Siemens,

Nortel, Lucent Alcatel, Avaya, Juniper, 3Com and Ciena Ariba, SAP,

Procure net, Oracle, MySQL, PeopleSoft Siebel

NEC

02/2001-10/2003

Sr. Business Development Manager (50% Travel supporting all 50 States and

International)

. Conducted technical training to dealer channels, along with Designing and

implementing various large complex Enterprise sales opportunities for

customer networks (Unified Communication, Unified Messaging, Voice Mail

and Instant Messaging, Including Cisco Call Manager and Cisco Unity) SIP,

H.323 and MGCP voice protocol configuration. (Switching, Routing and

Optical product development), IP video and products Designed and

implemented various TCP/IP networks, along with measuring Applications

Performance & SLA's Client/server J2EE back office solution Network

topology/configuration along with Information Security Products along

with e-procurement Application, Web Server Information Management System

(IMS), support Request for Proposal (RFP)/Request for Information (RFI)

responses, and provide technical support for trade shows and conferences

. Developed and implemented seamless telecommunication solutions that

enabled customers to meet mission critical communications requirements

including (Management protocols: XML, TL1, SNMP, utilizing Knowledge of

products, technologies and protocols used for triple-play deployment:

Layer 2/3 protocols (MPLS, IP/Ethernet), xDSL, FTTx, RADIUS/DHCP.

Experience in IPTV-related technologies and applications, or other

multiservice networking technologies and applications, TCP/IP, RSVP-TE,

SNMP, DNS, QoS, VLAN SOA ERP, WDM, CWDM, SONET technologies, and MAC

technologies (802.1q, 802.1ad, 802.11 (a), (b) and , 802.17, 802.16,

SIP, SSP, MGCP, H323v2, MEGACO and VOIP).

NEC

Sr. Solutions Engineer and Product Manager

. Directed, supervised and conducted technical training sessions for a team

of Product Managers and Sales Engineers along with vendors plus

management along with product marketing and product launch, pricing,

commercials, promotions, product demos etc.

Developed and managed product requirements and worked closely with R&D to

ensure successful product lifecycle management. As a product manager I

was also responsible for developing Marketing Collateral - User Guide,

OSG, sales sheets and technical specifications (creation and updates)

prepared reports and manage market information Responsible for new

product launch activities and product marketing support,

Responsible for driving the alignment of NEC's Technology Planning with

the customer's technology roadmap Responsible for driving the alignment

of NEC"s product and portfolio planning with the customer's devise OS,

software, applications and services requirements

Responsibilities included driving the NEC America product management

teams and product planning teams to ensure that NEC L2/L3 devices meet

with the requirements, as agreed with the customer. I was also

responsible for driving NEC USA product management teams' devices to meet

with the requirements as agreed with the customers Wireless device

technology road map Wireless device technology and RF requirement

Wireless device product and portfolio, OS, software and application

requirements alignment

Former GTE (Verizon)

04/1998- 02/2001

Sr. Network Design Engineer IV

Responsible for providing sales engineering/design and Sales Team support

for VOIP/TDM/CDMA/PBX/Data, ACD and IVR solutions (Program/Project)

Management, for strategic accounts and national sales force for various

fortunes 500 companies.

Daryl K. Shaver

Professional History (Continued)

MCI

02/1994-04/1998 Sr. Network Design Engineer

Primary responsibility to provide Network design for complex multisite

contact centers Voice, Video, data and Optical Solutions non-standard

technical request and RFP's RFI's for MCI World COM's strategic accounts

and national sales force as while as Call Center design and Management.

(Vendor management and support, for NEC, Nortel, Cisco, Ciena 3Com, Juniper

and Ericsson products) routers, switches, RAS, TACACS and LAN/WAN [HSRP,

QoS, VLAN's, Bandwidth modeling and VoIP infrastructures

Education

Doctor of Computer Science (Ongoing)

Colorado Technical University, Colorado Springs, CO

Masters of Science Information Technology

Colorado Technical University, Colorado Springs, CO

Bachelors of Science Information Technology

Colorado Technical University, Colorado Springs, CO

Associates Information Technology

Colorado Technical University, Colorado Springs, CO

Achievements

. FORE Certified ATM Engineer (1999)

. Cisco Certified CCDA (2007) and (2010)

. Cisco Security Solutions and Design Specialist CSSDS (2010)

. Cisco UCCE & UCVP Solution Architecture and Integration Design experience

. Cisco UCCE & UCVP development and deployment experience

. Cisco UCCE Script Design and Deployment experience

. Cisco UCVP Solution Architecture and Integration Design experience

. Colorado Technical University Certified Java programming

. ETL tools Info Sphere Data Stage

. ETL Linux, Microsoft SCCM, Landesk, Altiris,

. Programming Language understanding and code written in C++, C#, VB and

Java. Troubleshoot/debug code written in C++, C#, VB and Java. Extreme

Programming and SDLC, Agile Software development methods

. Operating Systems, Windows, Linux, Mac and Unix Operating Systems

. SaaS, PaaS, CDN, SDN and Pearl Scripting along with web servers and

associated network impact/management, Editing/troubleshooting web pages

using HTML, CSS and VBScript.

. DevOps and orchestration/automation of datacenter and application

activities

. Application networking and virtualization technologies, including SDN.

. Hands-on knowledge of the following VMware solutions: vSphere, vCenter,

NSX, vCloud Director (vCD), Horizon Suite (View, Mirage, Workspace,

etc.), Airwatch, vCloud Automation Center (vCAC), vCenter Orchestrator

(vCO), etc.

. Certified trainer with the training associates VOIP, IPTV, H.323 and SIP

IPT installation training

. Architectural design experience with major networking, storage, compute

and security vendors (Cisco, Arista, HP, Juniper, Dell, IBM, Dell,

Brocade)

. Ericsson IPT, Voice, Video and Optical Backbone Certified (2000)

. Micro Soft Certified Systems Engineer (May 1995)

. Unix Certified Systems Administer University of Texas at Arlington, TX

(1995)

. Novell Certified Systems Engineer (1991)

. 3Com Wizard (1995)

. Formal Vendor Training listed below:

. IBM SPSS Statistics & the SPSS portfolio Knowledge of IBM Business

Analytics technologies via Doctoral research

. AT&T OSS/NMS integration, Software Asset Management

. Cisco IPTV, NEC IPTV and Alcatel IPTV

. Mobility Solution-Wireless (i.e. Cellular, Wi-Fi, WiMax, Spectralink,

NEC, Alcatel, Nortel, Cisco, Cingular)

. Convergence - IP Telephony (Call processing Software and Voice Gateways,

NEC, Cisco, Ericsson, Nortel, Avaya)

. XEROX Sales training

. Service Provider Transport WAN Services- MPLS, Frame Relay, and ATM,

SONET (Verizon, Sprint, MCI, and AT&T).

. Session Border Control/Session Management (Ericsson IPT)

. Unified Communication Application (Voice, Video, IM, Collaboration) IBM,

Cisco, Nortel, NEC, Alcatel.

. Verizon Business Leadership Training

. IBM Sales Leadership and Management

. World Wide Learn Business Courses)

. EDI and E-commerce, Java programming, Web-hosting, XML, SAP, PeopleSoft,

Data integration

. MySQL, Microsoft SQL, Oracle, Siebel CRM

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