Customer Service Representative

ASHLEY STEPHENS

**** ********* **., *******, ** *7016 (H) 713-***-**** (C) 713-***-**** *********@*****.***

Professional Summary Dedicated and Focused on any task giving in the position applied. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highlights Energetic work attitude Adaptive team player Opening/closing procedures Telephone inquiries specialist Active listening skills Strong organizational skills Work History Front Desk Receptionist 04/2013 to 06/2014 Amazing Lash Studio – Houston

My job Responsibilities with the Company was to File paperwork, Deposit Money, work on Millennium Database, Clean studio, Open/Close, Book Appointments, Confirm Appointments, Documents notes of changes or Complaints, Fax Paperwork,Print contracts, Explain Contract.Also managed the Front desk making sure the area was cleaned and well organized . Pallet Jack Operator 02/2014 to 09/2014 schenker – Houston, TX

Operating pallet jack throught warehouse. Going to each aisle lifting freight onto pallet jack and taking it to shipping area. Also scanning packages into the system making sure its the right amount and also the right freight. Sales Associate 01/2012 to 05/2013 City Gear – Houston, TX

Greeting customers through out the store, Informing them about sales on merchandise. Checking customers out and doing exchanges as well as refunds. Cleaning store and also fixing shoes and clothes on the racks. Administrative/Clerical 03/2014 to 09/2014 Staff Management – Bush Intercontinental

Working on 360/Unamatic to look at flights and air way bills on United Airlines System. Arriving flights in the system when manifest is brought to me making sure all freight is there with the right air way and house way bill Printing breakdown list manifest along with placards and hold sheets for breakdown Crew Operating forklift moving freight on pallets, cans, cookie sheets, and putting freight on the racks Operating mules moving unnecessary equipment outside the warehouse. Doing pod's in trucking at acceptance counter As Drivers come in I assist them by taking there paperwork putting the time arrived on it and giving it to forklift drivers to pick up from a location in the warehouse Check the freight for the right number of pieces, Air way bills, and house way bills Helped look for freight by airway bill if it was misplaced in a different area. Education High School Diploma: 2011 North Forest High School - Houston, TX Agriculture: Animal Science Prairie View A&M University - Houston, Harris