Customer Service High School
Resume:
Lyle Rollins
Winterville, NC
Cellular 252-***-****
****@********-*****.***
Born-December 5, 1989.
Objective
To undertake tasks and assignments that will enable me to learn all the skills ‘on offer’ in order to
become an effective and valued employee. To complete all ‘job related’ studies in order to broaden my
experience and understanding about the company products / services so that I may provide excellent
customer service.
Qualification Highlights
• "I'm proud of the fact that I graduated on time with a solid 3.5 GPA while I participated in J.RO.T.C.
For all four years, while I was at South Central High School. Many cadets either took a reduced course
load or let their grades suffer. I believe the reason I got through it all was sheer determination; I never
even let myself visualize anything but finishing on time and with good grades. So I firmly believe, as a
professional, in the importance of a positive outlook."
• While I worked at computer-geeks I was in charge of backing up companies that are associated
with computer geeks. I would back up banks, financial offices, doctors' offices, and construction
companies. When I was hired, the system in place was not doing as great of a job as everyone thought.
So I analyzed the system in place and devised a new and much better technique using different, better,
and cost efficient resources.
• In my career course, I have learned many functional and self-management skills that have helped
me perform my duties at many co-op establishments. I learned how to get things done on time, be
responsible, and be on time.
Experience
Christian Computers, Winterville, NC
• At Christian Computers I was in charge of maintaining and improving Network infrastructures
across all platforms.
• I used my knowledge of SonicWALL’s, labtech, Connectwise, cyberoams, and PowerShell to
create custom interfaces to optimize performance along with bettering efficiency. This ultimately
saving money and time for the company.
• I created custom plugins for labtech to optimize machines, preventing problems, and to optimize
performances thus saving MSC money in the long run.
Computer Geeks, Greenville
Network Administrator, 2010 - 2012
• While as a Backup Administrator, I was in charge of Establishing and maintain backup and
recovery policies and procedures, Take care of the Database design and implementation, Plan growth
and changes (capacity planning), Perform general technical trouble shooting and give consultation to
developing teams, configuration and upgrading of SonicWALL server software with related products.
• Knowledge of Tape Drive technologies
Knowledge of layer technologies
Hands on backup administration experience
Backup Administrator, November 2011 - 2012
Knowledge of Tape Drive technologies
Knowledge of layer technologies
Hands on backup administration experience
Backup Administrator, November 2011 - 2012
Zaxbys, Greenville, NC
Cashier supervisor, 2007 - 2011
• As the cashier supervisor, I was to train and oversee cashiers, baggers, and customer service
associates, I promoted the finest customer service standards and makes sure that all cash handling is
done properly.
Education
A.A., Computer Information Technology, 2010
Pitt Community College, Winterville, NC
An information technology (IT) degree is a degree offered at the associate's, bachelor's, master's,
and phD levels. The degree focuses on the branch of engineering that pertains to the use of computers to
collect, store, and share and protect information.
H.S., 2008
South Central High School, Winterville, NC
GPA: 3.5
Completing High School
Skills
• Knowledge of and experience with sonicwall, two years of progressive backup experience, Wide
range of experience in a variety of backup software including but not limited to: VERITAS, ARC Server,
Shadow Protect, and Acronis.
• Perform regular and on-demand system backups and recoveries, Assist in developing,
implementing, testing and maintaining high availability and disaster recovery plans. Design document and
build infrastructure components related to storage solution requirements from application, systems and
database teams.
• On-going optimization of storage systems to ensure adequate capacity, availability, and scalability
are present. Analysis root cause of storage-related problems. Install, configure, troubleshoot, and
maintain Microsoft Windows (Active Directory, DNS, DHCP, IIS, etc
• Available to coordinate and complete projects such as software upgrade rollouts, server
upgrades. Evaluate, test, and deploy new hardware/software solutions as directed, I am familiar with
storage industry trends, offerings and major suppliers.
Training
Labtech Installation and Onboarding 2014 - 15
• Installation and development for Labtech
• Installing cyberoams for proper network monitoring
SonicWALL CDP 210 / 220 2011 - 2011
• Sonicwall, Online
Installation procedures and configuration for deploying a SonicWALL Continuous Data protection
(CDP) 210 or 220 appliance into a new or existing network.
Physical Training, 2008 - 2010
Oak Ridge Military Academy, Oak Ridge, NC 27310
Cadets build their confidence by participating in combat water survival training, rappelling, ropes
courses and more.
Weapons Training, 2008 - 2010
Oak Ridge Military Academy, Oak Ridge, NC 27310
Cadets take part in combat simulations with paintball equipment, and learn the ins and outs of an
M16 in Basic Rifle Marksmanship(BRM)training.
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