Customer Service / Sales / supply chain rep

Melissa R. Moss

**** ***** ***** **** ( Dickson, TN. 37055

E-mail *******@*****.*** ( Home 615-***-**** ( Cell 615-***-****

Qualification Summary

Extensively experienced and goal-oriented professional with decision-making

skills in implementing new ideas. Self-motivated, confident and willing to

explore career challenges. Highly organized and enthusiastic, able to

prioritize effectively to accomplish multiple tasks and complete projects

under pressure. Committed to excellence in job performance. A team player

with strong communication, presentation, interpersonal, and research

skills. Display willingness to develop continually evolving skills to

maximum efficiency. Skilled in cultivating excellent relationships with

both clients and colleagues. Relevant Skills:

AS400 Peachtree Accounting Map Point

ASI GUI Max Recall Efficiency Improvements

Coffee (Order Entry) Quarterly Reports Service Channel

Proficient in all Sales Force Corrigo

Microsoft applications Warranty Wizard Various Billing Website

Career Experience

A.O. SMITH WATER PRODUCTS COMPANY, ASHLAND CITY, TN., 9/1/2006 - 12/2014

National Accounts Sales Representative

Purchase and sell commercial water heaters for our National Accounts

Customers such as Darden, Brinker International, Pei Wei Asian Diner, Red

Robin, Yum Brand, KMAC, Outback Steakhouse, O'Charley's, Regis Hair Salon,

La Quinta, Etc. Point of contact and work closely with numerous National

Accounts facility with new upcoming projects. Demonstrated ability to gain

customers, vendors, and distributors trust and provide exceptional follow-

up, leading to increased repeat and referral business. Establishing and

maintained a good rapport with the National Accounts customers,

distributors and turnkey contractors. Analyze blueprint, prepare and submit

quotes for new construction. Negotiate and set pricing. Prepare and issues

purchase orders, analyze bids, monitor equipment from beginning to end

users. Expertise in resolving escalated customer service issues. Assisted

and / or prepared reports on all aspect of the National Accounts / National

Builders Program. Recruiting and finalizing prospective new contractors

to National Accounts Department. Assisted and created the Manufacturer

Representative Builders Program Guide both State and A.O. Smith, the

National Accounts Tactical Sales Plan for potential new customer for the

National Accounts Department, and also assisted and created presentations

for the Marketing Board meeting. Perform and participate daily in all

accounting aspect of the National Accounts Department.

Key Contributions:

> Contributing to capturing an increase of 35% annual revenue growth.

> On-call 24 / 365 days (Cell phone & laptop provided by company)

Available for customers need at a moment's notice.

> Maintained daily contact with outside contractors, vendors, and

distributors to discuss sales and marketing strategies, improve

quality, and generate additional business for National Accounts

Department.

> Perform all aspects of recording transaction for the National

Accounts, Accounts Payable & receivables daily, posting debits and

credits, invoicing, reconciling accounts, and ensuring accuracy and

completeness of data.

> Research and resolve billing and collections disputes.

A.O. SMITH WATER PRODUCTS COMPANY, Ashland City, TN., 2/7/2005 - 9/1/2006

National Accounts Administrator

Manage all aspects of the National Builders Program from verification of

incentives to payment though network of representative agencies, Regional

Sales Manager, and builder customers. Direct all inbound calls to correct

National Accounts personnel. Maintain order flow by customer. Assist with

record retention program and assist with monthly reports. Maintain current

insurance and installation contracts with our National Account Installers.

Mail contract and questionnaires to prospective National Accounts

Installers.

Key Contributions:

> Skilled in all aspects of recording transaction for the National

Accounts and National Builders Program, posting debits and credits,

invoicing, reconciling accounts, and ensuring accuracy and

completeness of data.

> Excellent computer skills: proficient with Microsoft word, Excel,

PowerPoint, Access and able to learn proprietary systems /

applications quickly and easily.

A.O. SMITH WATER PRODUCTS COMPANY, Ashland City, TN., 8/9/2004 - 2/7/2005

Customer Service Representative

Recruit to provide top-notch service to both internal and external

customers. Process residential water heater orders, answered questions,

responded to concerns, and alleviated delicate situations with

professionalism and sensitivity. Investigated and resolved customer

concerns in collaboration with respective agency and other departments.

Key Contributions:

> Received outstanding positive comments from team members on employee

reviews, as well as exceptional feedback from senior management

> Expertise in resolving escalated customer service issues.

> Received Customer Service Award for outstanding track record of

positive customer feedback.

Education

B. B. A., Concentration in Accounting (May 2008)

Austin Peay State University - Clarksville, TN.

A. A. S., Concentration in Computer Accounting Technology (December 2001)

Nashville State University - Nashville, TN

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