Customer Service Representative

Yasheka Horton

Customer Service Representative

Washington, DC 20019

*************@*****.*** - 202-***-****

Private

I have 10 years of Customer Service experience 4 of those years were in a Call Center, I am very detailed oriented, profient in Microsoft Office Applications (Word, Excel, Outlook) also great follow-up work.

Work Experience

Receptionist/Secretary/Promotor

Promotions Unlimited - Washington, DC

April 2011 to Present

Responsibilities

Scheduling, taking notes,dustribute flyers for Dominos "Team Washington".

Accomplishments

Kept it well organized, by taking great notes, kept the boss on top of his duties, which saved time and money.

Skills Used

I used my leadership skills, my ability to communicate; Written and verbal. Proper etiquette while interacting with potential customers Old and new.

Billing Specialist

Access Worldwide Communications - Fairfax, VA

June 2006 to September 2010

Oversaw a small team, launched projects with satisfactory results.

Education

Medical Office Administrator

TLC - Washington, DC

2012 to 2014

Diploma in High School

Nations High - Washington, DC

2009 to 2009

Certifications

HIPAA

September 2013 to Present

Additional Information

I have obtained Letter of Recommendation from the doctor's office, where I performed my extern-ship.

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