Customer Service Manager

Obj***

Work Experience

• Senior Collections Specialist, Howard University (Washington, DC) April 2000 to June

2013

• Perkins Grant Specialist, Howard University (Washington, DC) June 1998 to June 2000

• Senior Collections Representative, Hecht Company Credit Office (Silver Spring, MD)

December 1990 to June 1996

• Collections Department Manager, Joel Goldstein Attorney’s Office (Washington, DC)

May 1994 to June 1998 (PT to FT)

Education

• U.S. Air Force College Training (Hampton, VA) Base Operations, Classified Clearance,

Tech Order Processing and Posting * Associate’s Degree

• Hampton Institute (Hampton, VA) Business Management Studies for Air Force

• U.S. Securities Institute (New York, NY) * Stock Broker/Dealer Certification, Series 6,

7 and 63

Professional Development

• Howard University Professional Development Certifications

• Customer service, conflict resolution, personal interaction

• Fred Pryor Collections Law/FDCA and Litigation Certification

• Ford Motor Company Credit/Collections/Repossessions Orders

• Investigative Skip tracing, Credit report analyst, Asset search.

PROFESSIONAL AND PERSONAL REFERENCES PROVIDED UPON REQUEST

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