Customer Service Medical
Resume:
PAMELA Z. STOWELL
Cary, NC *****
OBJECTIVE: Continue office management skills in the medical field. Comfortable in fast paced
environment, always greet patients with smile, great at multi-tasking, outgoing personality, very
reliable and proficient.
EXPERIENCE:
DR. DAVIN
Syracuse, NY (Aug. 2012 – Nov. 2014)
Medical Office Assistant: Handled all EMR & billing. Interfaced with Insurance carriers.
Maintained medical library, collected co-pays, check/scan patients in and out, scheduled
appointments, answered multi-line phones; call in prescriptions, verified and pre-authorizations
for insurance, scheduled tests and referrals with other doctors.
SELF-EMPLOYED EVENTS COORDINATOR
Liverpool, New York (Feb. 2005 – July 2012)
Great work ethic, marketing, customer service, multi-tasking and attention to detail.
Starting a business from scratch requires facing time sensitive challenges and working within
deadlines. I am very organized and professional. I work very well with the public.
TERRITORY MORTGAGE
Baldwinsville, New York (June 2001 to December 2004)
Office Manager responsible for auditing all closed loans. Interfaced with clients and attorneys.
Ordered and retrieved credit reports for loan officers. Create credit log to monitor all loans.
Order and maintain office supplies. Responsible for processing of loans, verifying taxes,
insurance, employment, deposit, and mortgage amount.
WASHINGTON MUTUAL (Previously PNC Mortgage)
Liverpool, New York (August 2000 to June 2001)
Branch Marketing Assistant responsible for all marketing for loan officers and branch office.
Monthly tracking of all loan applications. Handled billing and receiving. Coordinated all
luncheons for open houses; also coordinated outside functions/dinners and fund-raisers.
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Reference Letter
David J. Davin MD, PLLC
Suite 204
1000 East Genesee Street
Syracuse, New York
13210
******@*****.**.***
Ms. Pam Stowell
*********@*****.***
January 25, 2015
Dear Pam,
Your commitment to our practice was your commitment to excellence in everything you do. That is not
the sort of thing I can teach. Someone brings that pride in all they do with them, and that commitment to
excellence is your signature. But you brought even more.
Thus, it is important to me that you find a position commensurate with not just your formidable abilities
and intelligence, but also your sensibilities, that keen awareness of every situation that you also bring
with you. I would love to see you work in the Pulmonary Division at UNC in a position of responsibility,
as you would only enhance that position, and the Pulmonary Division is comprised of some of the finest
people I know, people who taught me the art that your excellence allowed me to practice. You witnessed
the result.
In truth, you would be an excellent administrator for a chairperson of a division or department. I don’t
mean for you to become a bureaucrat, but rather someone who keenly understands what it takes to deliver
quality healthcare in a setting where you positively shined. Should such a chance present itself I would
support you without qualification, just as I would in a small practice such as mine.
In short, I hope you find a position in keeping with the excellence, dignity, and decency that is you. You
deserve all that and more.
Sincerely,
Dave Davin
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