Customer Service Security Officer

Idorenyin E. Inyang

Silver Spring, MD

240-***-****

***********@*****.***

SUMMARY

• Seeking entry-level PC Technician position in IT

• Network Pro Certified; CompTIA A+ Certification expected Mar. 2015

• 6+ years of customer service experience

SKILLS & KNOWLEDGE

• •

Hardware /Software Installation/ Writing & Research

Configuration

•

• Coordination & Multi-tasking

Troubleshooting Networks & Routing

• Computer Migration

• Microsoft Office 2010 Outlook, Word, Excel,

• Networking/Routing

PowerPoint

• Windows 8/7/XP OS

• Access Data FTK & Imager

• PCs/Macs/ Mobile Devices

• Encase Forensic Tool Software

• Printer Installation & Configuration

• Passware and Forensic Tools

• Customer Service

• Investigative Reporting

EDUCATION & CERTIFICATION

CompTIA A+ Certification, Expected Mar. 2015

IT-Ready Training, Per Scholas, National Capital Region, Silver Spring, MD, Feb. 2015 – Present

BS Investigative Forensic, University of Maryland University College, Adelphi, MD, April 2014

Network Pro Certification, Jan. 2013

AAS.LEN.FORNSC.SCI Anne Arundel Community College Arnold, MD 2010 - 2014

PROFESSIONAL EXPERIENCE

Eagle Protection Services, Manassas, VA Aug. 2013 – Oct. 2014

Security Officer

• Managed access control to client offices by checking (25 – 45) identification cards daily

• Handled customer service needs such as receiving packages and forwarding massages

• Maintained paper-based files, activity logs, and a secure chain of custody

• Reported incidents promptly to Building mangers and Account Managers for escalation

Admiral Security Services, Bethesda, MD Mar. 2008 – Mar. 2013

Security Officer

• Managed access to different parts of the building by controlling card access

• Addressed customer queries and complaints daily

• Documented security anomalies in activity logs

• Maintained secure chain of custody by monitoring contacts with property

• Escalated issues and incidents to building management

Bozzuto Residential, Greenbelt, MD Nov. 2006 – Nov. 2008

Front-Desk Concierge

• Prepared work orders for resident issues and submitted to building engineers

• Communicated between building engineers and staff to ensure completion of work

• Received and directed calls using company phones

• Maintained paper-based files and activity logs for the facility

Contact this candidate