Customer Service Management
Resume:
STEPHEN M. NOVAK, M.A., M.S.
Palm Beach Gardens, FL 33410
*************@*****.***
International Business Development Professional
Professional Overview
A results oriented professional with a demonstrated record of success in highly competitive
defense, commercial and biotech/pharma markets. Expert in building collaborative partnerships
and driving strategic programs across a broad spectrum of commercial companies and
government entities to develop new business, significantly increase sales, and attain corporate
objectives. Effectively led cross-functional and multi-cultural teams that produced results while
providing quality customer service. A bottom-line focused achiever with core competencies in
strategic planning, international program development, and relationship management. An
organized and dependable leader who is able to make effective decisions under unfavorable
conditions and quickly revise tactics to achieve desired outcomes and exceed expectations.
Key Skills
Key Account Management Capture Team Management Team Building
National Market Expansion French and German Linguist Product Planning
Strategic Business Alliances International Business Acumen Business Planning
Good Manufacturing Practice Government Policy Development Contract
Negotiation
Selected Achievements
Directed large-scale business development efforts within the Department of Defense with
average proposal efforts in excess of $100,000,000.
• Exceeded a 30% “win rate” (vice the norm of less than 10%) for all submissions.
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Supervised business unit data collection efforts, capture management, and preparation of material
for the proposal writing process. Directed the company’s Intelligence Community (IC) business
development efforts to ensure a 20% annual growth in corporate revenue.
• Exceeded the five year strategic plan by 10% by winning key contracts within the IC.
Led a focused capture and business development effort in support of a consortium comprised of
the FBI, Department of State and the Department of Homeland Security which established the
Terrorist Screening Center Database, the National Terrorist Watch List.
• Resulted in a sole-source $60,000,000 win.
Provided special assistance to the IC Chief Information Officer (CIO) in responding to time
sensitive Congressionally Directed Actions required of the Director of Central Intelligence.
• Promulgated key strategies for the IC in support of the nation’s war on terrorism.
Designed elements of the IC enterprise architecture, developed IT governance and policy
guidance, and conducted community-wide IT business case reviews as required by the
President’s Office of Management and Budget (OMB).
• Exceeded client expectations when final scores received from OMB were raised by 27%
beyond the previous year’s submissions, securing Congressional funding.
Assisted the Chief Information Officer (CIO), National Imagery and Mapping Agency (NIMA),
with expanding and exercising the Agency’s CIO core competencies.
• Contributed directly to the timely dissemination of “life-sparing” geospatial
intelligence to deployed U.S. forces in Afghanistan and Iraq.
Founded and operated a $1,500,000 Cessna Pilot Center consisting of two locations and a full
maintenance shop. Maintained a fleet of new general aviation aircraft for public leasing and
training while guaranteeing customer satisfaction. Directed all contract negotiation.
• Exceeded the original business plan with a 100% annual growth rate over five years.
• Captured and won a major flight training program for the US Naval Academy.
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Provided oversight for a Food and Drug Administration (FDA) required Bioresearch Monitoring
Program (BIMO) Inspection for a “sponsor” conducting clinical trials in Europe to ensure the
successful approval of a medical procedure for the early diagnosis of Alzheimer’s disease.
• Resulted in an early, unprecedented approval for the diagnostic drug by both the FDA
and the European Medicines Agency (EMA).
Founded CBR Biotech Strategies GmbH in Berlin Germany, as the Managing Director, to
provide US and EU strategic development services and support to European biotech and
pharmaceutical companies.
• Reduced expected foundation costs by 53% of the projected budget through the
utilization of exceptional negotiation and industry best practices.
Professional Experience
CBR International Corp.® January 2011 to Present
Senior Vice President
• Provide strategic development support for the biotech, pharmaceutical and device industries
• Drive the growth of the clinical operations business unit as the Acting VP of Clinical Affairs
• Provide executive oversight for senior level project management and business development
• Direct and oversee all FDA required audits of client sites to ensure quality assurance, Good
Clinical Laboratory Practice (GCLP) and Good Manufacturing Practice (GMP)
Capitol Air Flight School July 1998 to Present
President and CEO
• Founded, built and oversaw the operation of a $1,500,000 Cessna Pilot Center
• Exceeded the original business plan with a 100% annual growth rate over five years.
• Won prime contracts, to include the flight training program for the US Naval Academy.
• Maintain a fleet of new general aviation aircraft for public leasing and training
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US Army 1979 to 2001
Lieutenant Colonel, Military Intelligence Corps
• Successfully led numerous military units throughout the United States and Europe.
Consulting Experience - U.S. Government Classified Clients*
AOC Key Solutions December 2009 to December 2010
Senior Consultant
• Developed highly sensitive geospatial intelligence programs for the U.S. Government.
• Contributed to the timely dissemination of geospatial intelligence to deployed U.S. forces.
Science Applications International Corporation (SAIC) January to December 2006
Program Executive
• Executed world-wide, large-scale program management efforts within defense intelligence in
excess of $100,000,000.
• Exceeded client expectations while expanding business unit operations by 17% for the year.
ESS, Inc. June 2005 to January 2006
Director, U.S. Intelligence Programs
• Directed, integrated and coordinated the work of IT professionals providing support to the U.S.
Intelligence Community (IC) with critical technology infrastructure support services.
• Expanded the existing Department of Defense (DoD) customer base by 24%.
The Analysis Corporation August 2004 to June 2005
Program Manager
• Supported the US Government’s counterterrorism efforts by ensuring the development and
oversight of the Terrorist Screening Center (TSC) Database (National Terrorist Watch List).
• Captured and won the $60,000,000 sole-source TSC contract.
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SAIC June 2003 to August 2004
Principal Systems Engineer
• Assisted the IC Chief Information Officer in responding to time sensitive Congressionally
Directed Actions required of the Director of Central Intelligence for the war on terrorism.
• Developed the IT governance and policy guidance for the IC and conducted the business case
reviews as required by the President’s Office of Management and Budget (OMB).
Booz Allen Hamilton October 2001 to June 2003
Senior Systems Engineer
• Assisted the Chief Information Officer (CIO), National Imagery and Mapping Agency (NIMA),
with expanding the Agency’s core competencies.
• Maximized the Agency’s interoperability within the Intelligence Community.
Education & Training
Master of Science, Information Management, Syracuse University, 2003
Master of Arts, International Relations, The Catholic University of America, 1993
Bachelor of Science, Psychology, University of Utah, 1979
Chief Information Officer (CIO) Certificate, National Defense University, 2001
*Top Secret/SCI Security Clearance with Lifestyle Polygraph
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