Software Quality Assurance
Resume:
KAREN I C. CHIONG
S.W Calgary, Alberta
Canada T2Y 3L5
Contact no: +1-587-***-****
Email Add: *****.******.*****@*****.***
JOB OBJECTIVE:
To obtain any position that would fit my qualifications.
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HIGHLIGHTS OF QUALIFICATIONS
Has knowledge and background on Quality Assurance software testing experience
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Knowledgeable in PC Troubleshooting; Software and Hardware Installation
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Familiar with QA Tools(Firebug, YSlow, Web Development, Winscp, VNC, Remote
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Desktop, Virtual Machine, Daemon, Microsoft Visual Studio 2012, Microsoft Office)
Familiar with QA techniques, bug tracking systems, test design and execution
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Has 8 years’ experience testing web based applications
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WORK EXPERIENCE
: Burger King
Company Name
Date Joined : March 6, 2015 to Present
Industry : Restaurant
Position : Cashier Team Member
: Northern Lights Technology Development
Company Name
Philippines
Date Joined : October 26, 2009 to January 8, 2015
Industry : Information Technology, Web Development
Position : Software Quality Assurance Engineer
: Konsum Technology, Inc
Company Name
: Tech Growth Global Ltd.
Date Joined : June 26, 2009 to October 24, 2009
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Industry : Information Technology, Web Development
Position : Associate QA Engineer
: Bigfoot Global Solutions, Inc.
Company Name
Date Joined : July 10, 2006 to June 25, 2009
Industry : Computer / Information Technology
Position : Associate QA Engineer
Cashier Team Member
Burger King
March 6, 2015 to Present
Position Summary
Greet customers and guests as they approach the food service counter
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Take and punch orders in the computer database
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Inform customers of regular deals or daily specials
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Provide information on menu items
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Up sell products by providing auxiliary food items information
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Operate cash register by taking payments
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Process credit card payments
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Accurately count change before returning to the customer
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Clean counters and work areas
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Stock work areas with ketchup, sauces, napkins and paper plates
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Relay customers’ orders to the kitchen and help prepare the order
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Pack customers’ orders and hand them to the customer
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Bid customers with a farewell greeting
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Receive inventory and move food products to designated areas
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Transfer supplies between storage areas and the kitchen
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Ensure that all food wrapping procedures
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Software Quality Assurance Engineer
Northern Lights Technology Development (Philippines) Corporation
Formerly: Taylor Science and Technology Philippines Inc,
October 26, 2009 – January 8, 2015
Position Summary
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Involved in reviewing requirements from product management, creating and executing
test cases, logging defects and the analysis and tracking of bugs in a challenging
development cycle.
Ensure for product quality and compliance to known standards.
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Participate in the Software development life cycle to ensure the quality of every
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product releases to the client.
Run test runs, test plans, test cases and complete manual test scenarios
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Execute all quality assurance strategies and techniques to ensure that product
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passes through thorough and comprehensive quality review and standards
compliance
Provide regular comprehensive reports of task accomplishments and roadblocks to
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team leader or manager.
Contribute to the overall documentation initiates of the team.
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Comprehensively provide useful and standard documentation procedures to the
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issue or bug report.
Communicate and coordinate with team members to ensure successful client
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releases.
Create test cases around requirements and functionality scenarios
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Create recorded UI using Microsoft Visual Studio 2012 Test Manager
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Full Cycle Testing, Sanity Testing, Guerilla Testing, Bug Validation/Regression,
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Cross Browser Testing,
Associate Quality Assurance Engineer
Konsum Technologies / Tech Growth Global Ltd.
June 26, 2009 – October 24, 2009
Compare CSS document to the design
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Check resolution compatibility
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Check print preview
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Check w3c compliant
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Check website logo if it links to the homepage
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Check Business catalyst functionalities
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Read brief (check clients comments and specified changes in basecamp)
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Check if everything is consistent (same look and style in every page)
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Check dynamic menus functionality and hover effects
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Check landing page, links,broken links and external links for the whole site
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Check web forms (test form validation,test if successful submission is displayed
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and auto responder was successful
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Know what are the necessary files and functionalities for the site completion
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Cross Browser Testing
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Functionality Testing
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Communicate with developers and project managers for the open issues
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Make daily and weekly report
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Attend weekly meeting with the Project Managers
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Associate Quality Assurance Engineer
Bigfoot Global Solutions, Inc.
June 2007 – June 2009
• Conduct Series of testing on projects like Movielearn Application, (Learn English
with Movies) and Impact Engine Banner ads.
• Attend appropriate development project meetings with developers and end
users, to gather information for future testing projects and to fully understand the
scope of the project.
• Building application in local and live server
• Uploading files in local and live server (www.itzamatch.com)
• Feedback and communicate with the developers regarding problems, defects,
questions and suggestions that arise during testing, to ensure that any problem
issues are resolved.
• Track problems/bugs, fixes and maintain issue tracker database
• Maintain and update test plans, test cases, for new and existing products based
on product specs
Network Operation Controller(Part time)and
Associate Quality Assurance Engineer
Bigfoot Global Solutions, Inc.
February 2008 – January 2009
Monitor & recognize the systems, networks and services of the company
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Maintains and troubleshoots servers remotely using VNC, PCAnywhere, WinScp,
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Putty and Microsoft Remote Desktop Connection
Performs 24/7 monitoring of company websites & services in accordance with
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established procedures
Assign, update and close required trouble tickets
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Deploy images, templates, management reports, almost all services of Bigfoot,
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Cleverlearn and itzamatch.
Restart servers if necessary and communicate with our contacts from Korea and LA
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to do necessary fixing to our machine when needed.
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Maintains logs and records associated with reported problems or situations
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Manage the day to day function of Help Desk, ensuring that priorities are followed
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Escalate technical problems & issues to the next level of support
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Call Center IT Support
Bigfoot Customer Care System, INC.
January 2007– June 2007
• Support campaigns of the CallCenter in making reports.
• Run queries in MYSQL (MYSQL Query Browser) and Microsoft SQL Server (Query
Analyzer).
• Pull out all the campaigns recordings in the Televantage.
• Upload files in the FTP site.
• Generate the raw data for making reports.
• PC installation and maintenance
Quality Assurance Software Tester
Bigfoot Global Solutions, Inc.
July 10, 2006 January 2007
• Conduct series of testing on projects like Cleverlearn and Clever Course.
• Document results from test and communicate the results to Lead Test Engineer
• Compare the results of the admin side and the user side if they coincide.
• Check all the availability of languages used in Cleverlearn.
• Check all the functionalities of the projects in local and live server.
• Test the functionality of Bigfoot software against its documented design.
EDUCATIONAL BACKGROUND
College : Cebu Institute of Technology University, Cebu City
Course : Bachelor of Science in Information Technology
School Year : (2001 – 2006)
High School : Cebu Institute of Technology University, Cebu City
School Year : (1997 – 2001)
Award : Ambassador of Goodwill Awardee
Elementary :Colegio Del Sto. Niño, CebuCity
School Year : (1991 – 1997)
Award : Outstanding Athlete of the Year Awardee (Badminton)
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PERSONAL DATA:
Birth date : January 19, 1984
Age : 31
Height : 5’2”
Civil Status : Married
Citizenship : Filipino / Philippines
Canada Status : Permanent Resident / Landed Immigrant January 29, 2015
REFERENCE
Mrs. Deusdedith C. Parrilla
Cebu Institute of Technology University
Chair, Teacher Education Program and
Research Coordinator College of Education
Email: *************@*****.***
Mr. Joe Mercado
Bigfoot Global Solutions, Inc Chief Executive Officer
Konsum Technologies – Owner and Chief Executive Officer
Email: ***@**********.***
Personal email: ***@**********.***
Mr. Angelo Gomez
Northern Lights Technology Development
Software Consultant
Toronto, Canada
Email: *******@*****************.***
Mr. Wendell Sapitula
Northern Lights Technology Development (Philippines)
QA Manager
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Email: **********@*****************.***
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Contact this candidate