Human Resource Customer Care

CURRICULUM VITAE

Chaitali Dutt Sex: Female.

Phone - 983-***-**** Social Status: Married

E-Mail - ********.******@*****.*** Nationality: Indian.

Permanent Address - 81/1, G.C Ghosh Road Date/Place of Birth: 12th April 1982

Kolkata - 700048

Present Address - AK-41, Sector - II, Salt Kolkata

Lake

Kolkata - 700091

Objective

Seek the Position of International Travel desk, HR or Administration

Department

Summary

> Experience of performing administrative, human resource and customer

service functions of a leading MNC.

> Expertise employee relation, payroll maintenance

> Also handling the total employee benefit mediclaim process along with

the responsibilities in employee grievance handling & employee service

> Coordinating several trouble shooting compliance and discrepancies

bringing in new systems on or ahead of schedule

> Enjoy driving new challenges and improvements.

> Highly knowledgeable and resourceful International Travel Executive

with over one years experience in processing travel requests; checking

correctness of travel requests done by Associate before they are

submitted to the Embassy; receiving/checking and verifying travel

invoices and forward for payment; answering to queries pertaining to

Travel.

Summary of Qualifications

. Strong interpersonal and communications skills, both written and

oral.

. Remarkable ability to identify Associate's needs and come up with

appropriate solutions.

. Exceptional ability to establish and maintain effective relationship

with clients.

. Great ability to keep abreast of available technology and

understanding applicability and limitations of technology to the

work of the section.

. Good drafting abilities.

. Good analytical skills and good communication capabilities.

. Remarkable ability to develop good working relations with Associate's

and team member.

. Great knowledge of Excel.

. Fluency in English.

Professional Experience

February 2014- Associate

March 2015: TATA CONSULTANCY SERVICES LIMITED

(ADMIN DEPMT - INTERNATIONAL TRAVEL DESK - VISA SECTION)

. Receive queued travel requests and check them for correctness.

. Distribute work to other Travel Agent for action.

. Review and verify travel requests to ensure conformity with

applicable rules.

. Handling the entire procedure of documentation for Work &

Business Visas for UK & Europe, APAC, MEA, Latin America, USA

. Execute the day to day functions of the Visas.

. Maintaining and recording all application data.

. Ensuring all administration and logistics of passport delivery

to consulate / applicant / logistic company, etc

. Handling/processing applicant queries by phone and in person.

. Report Maintains - Daily, Weekly & Monthly

. Records management including filing standards (both soft & hard

copy)

. Online Interview date taken - UK, MAXICO

. Bill Processing (Visa Bills and Document Legalization Bills)

. Visa Uploading In the system and necessary system oriented work

regarding travel

April 2013- Trainee Officer

October 2013: VFS GLOBAL SERVICES PRIVATE LIMITED

(CHINA VISA APPLICATION CENTER)

. Provided high quality, efficient and non-discriminatory visa

application processing.

. Assessed and resolved visa applications within agreed

benchmarks.

. Ensured that all correspondence is considered and reported.

. Handling the complete procedure of interview and visa stamping

as per the procedure of China Consulate.

. Checking and organizing the vital documents required (to be

presented to the Consulate)

. Application and documents submission for Immigration (For China

)

. Getting documents attested

. Document analysis & collection for visa processing.

Handling/processing applicant queries by phone and in person.

. Ensuring punctual delivery of passports to recipient by handling

entire administrative

. Maintain & record all application data.

. Admin spoke of the VAC.

October 2009- Officer - Human Resource

January 2010: TATA COMMUNICATIONS INTERNET SERVICES

. HR Administrative activities

. Work - In Interviews

. Salary negotiation with candidates.

. Arrange several levels of interviews.

. Joining formalities.

. Payroll process.

. MIS handling

. Report Maintains - Daily, Weekly & Monthly

. Exit formalities.

. Full & Final Settlement

. Communicate with Vendors regarding recruitment & other issues.

. Solving queries of off-roll employees.

. Records management including filing standards (both soft & hard

copy)

November 2006 - Customer Care Executive (Back End MIS)

March 2008: VODAFONE ESSAR EAST

PVT LTD

. Inbound & Outbound tell caller.

. Used to Retain Customers.

. VODAFONE PCO connection activation & verification for Bengal.

. Worked in VODAFONE POST PAID activation team for Bengal.

. Worked as Back Office Customer Care Co-ordinator & maintain sale

& product MIS for VODAFONE TELESTORE & VODAFONE MINISTORE in

Bengal.

. Worked as Co-ordinator & MIS person for the VODAFONE HANDSET

SWAP (Replacement) process in Bengal.

. Worked in VODAFONE PRE PAID activation team for Kolkata.

. Maintained different excel sheet using V look up, H look up, P

chart.

. Making sales report using different tracker by PowerPoint.

Technical Skills

Software: MS-OFFICE

Operating Systems: Windows 98, ME, 2000, XP

Computer Particulars

COURSE PASSED INSTITUTE YEAR OF PASSING GRADE

O-Level DOEACC 2005 C

Academic Particulars

NAME OF

EXAM

. Travailing

. Internet surfing.

. Listening to music.

. Making new friends.

Declaration

I am a hardworking, sincere and punctual person and always discharge my

duties whole heartedly. I do hereby declare that the information furnished

above is true to the best of my knowledge and belief.

Place: Kolkata

Contact this candidate