Customer Service Manager
Resume:
J. Scott Holferty
*************@*****.***
EDUCATION
Bachelor of Science, Psychology
Minor: Business Management
Missouri Western State University
WORK HISTORY
2008-2015 Customer Service Manager, Watts Building Supply.
. Responsible for insuring customer satisfaction by making sure orders
are entered correctly and efficiently.
. Supervise up to four customer service representatives.
. Communicate customer expectations with production and shipping
departments regarding lead times and deadlines.
. Responsible for purchasing and inventory control of all distributed
products.
Major Accomplishments: Improved customer satisfaction and order accuracy
by implementing order verification program. Enhanced lines of
communication by acting as liason between customer service, production and
shipping. Lowered inventory levels and decreased overhead by implementing
"just in time" purchasing practices.
2004-2008 Operations Manager, Murray Insulation.
. Responsible for the daily operations of a residential and commercial
insulation contractor.
. Supervised up to twelve insulation installers. Assigned work orders
and monitored loading of material to ensure inventory accuracy.
. Prepared weekly payroll. Monitored vacation time taken and employee
absences.
. Monitored inventory levels on a daily basis. Notified purchasing when
to order material based on "just in time" philosophy, decreasing
overhead costs.
. Tracked accounts receivable history on a weekly basis. Notified upper
management of current or potential problem accounts.
Major Accomplishments: Set up and implemented computerized tracking of
payroll and inventory. Authored and initiated a company safety program
resulting in a significant decrease in accidents and lowered workers comp
insurance costs.
1996-2004 Production Scheduling Manager, BHA Group, Inc.
. Planned, scheduled and coordinated all production activities for
multiple production lines at two offsite manufacturing plants.
. Assisted Inventory Control in monitoring inventory levels and
purchasing required manufacturing components.
. Worked closely with key members of manufacturing, operations, traffic,
sales, costing and design, to ensure timely and efficient production
and shipment of products.
Major Accomplishments: Greatly improved communication between sales and
manufacturing by acting as a liason between the two departments. Achieved
a level of trust and confidence between the two departments that did not
exist previously.
COMPUTER SKILLS
Proficient in all commonly used Microsoft and Mac applications, as well as
experience with the AS/400 system, Quickbooks, and Kronos.
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