Customer Service Operator
Resume:
William G. Lowe
Florence AL *****
Tel. 256-***-****
Cel. 256-***-****
e-mail: ***************@*****.***
Objective: To gain a position with an established company that offers long term career potential and opportunity for
advancement based on performance and merit.
Work experience
Daltile/ Monarch Tile
From 11-2014 to 4-2015
Title; Shipping Supervisor
Location: Florence AL
Duties: Management of personnel, delegation of all tasks and work assignments. Monitor and maintain outbound
shipping schedule of all products. Maintain safety awareness with all associates. Document, complete and submit any
and all reports regarding operational and/or personnel issues that may arise within the workplace. Training and
documenting of individuals in PIT (powered industrial trucks) operation. Quality inspection of all outbound loads to
ensure accuracy and compliance with customer requests.. Lift truck operation. Monitor, maintain and correct inventory
issues. Cycle count inventory as needed.
Knowledgable in the WMS (Warehouse Management System) computer warehouse program, used to ensure
accuracy and make corrections as needed for inventory and outbound shipping, and make real time adjustments to
customer orders. Supervise any and all activities relevant to the shipping docks in operation.
Reason for Leaving: Left voluntarily with notice given.
Hillshire Brands / Sara Lee Foods
From 9-2009 to 8-2014
Title: Shipping team leader / Shipping Operator
Location: Florence AL
Team Leader Duties : manage and coordinate with department personnel all duties to include shipping outbound
loads, receiving inbound loads, production line resupply, delegation of department assignments, rotations of associates,
assumption of duties for operators for break relief and/or absences. Address any professional issues with associates.
Knowledgeable in the PKMS computer system, used for location and handling of outbound inventory and for
outbound loading processes.
SAP applications: ensuring accuracy of inbound loads and items sent to and returned from production lines, system
corrections of inventory inaccuracies, ability to create or delete partial and/or whole quantities for handling units/
pallets. Working knowledge of RF feature of the ITS portion of SAP in regards to hands on operator duties within
warehouse.
EHS Committee member 2 years, directly involved with helping to create and implement safety protocol and
guidelines for safer plant operations.
Shipping Operator duties: Operation of standing, extended reach and sitdown lift trucks. Pulling materials for re-
supply to production lines, placing produced materials in storage racks, conducting receiving operations for materials
received to plant for purpose of production, loading trailers for outbound loads.
Reason for leaving: Plant shutdown
Lowe’s Masonry
From 3-2009 to 8-2009
Title: Owner
Location: Florence AL
Duties: All management functions to include supervision, scheduling, payroll and equipment maintenance. All levels
of general masonry. Delegation of work assignments. Direct communications with customers, contractors and vendors.
Reason for leaving: company shutdown
Kevin Rye Masonry
From 2-2001 to 2-2009
Location: Florence AL
Title: Brick mason
Duties: Laying of brick, block and stone. General construction.
Reason for leaving: Business closed.
Dixie Heat Treating
From 2-1996 to 5-1997
9-1998 to 10-1999
Location: Florence AL
Title: Furnace operator, general labor
Duties: Gas furnace operation, forklift operation, general labor and facility cleanup
Reason for leaving: Left voluntarily with notice given.
Cottage Pineworks
From: 5-1997 to 9-1998
Location: Florence AL
Title: Painting Supervisor
Duties: Painting and finishing of wood furniture. Shipping preparation and loading.
Reason for leaving: Company shut down
Whitronics
From: 10-1994 to 11-1995
Location: Tempe AZ
Title: painter, silk screener
Duties: Preparing and painting of metal surfaces for electronics. Silk screening of metal surfaces for electronics.
Reason for leaving: Relocation
Cutter Motor Cars
From 1992-1994
Location: Honolulu HI
Title: Warranty clerk, switchboard operator
Duties: Accounts receivables and reconciliation, switchboard operation.
Reason for leaving: Relocation
Hawaiian Tel
From 1990 to 1992
Location: Honolulu HI
Title: Telephone operator
Duties: customer service
Reason for leaving: left voluntarily with notice given.
Military
United States Air Force
From 6-1987 to 3-1990
Location: stationed in Caribou ME
Honorably discharged in 3-1990
Title: Material facilities specialist
Duties: Forklift operation, shipping and receiving, pulling orders, stocking materials, inventory control
Title: Unit Training Manager
Duties: Maintain all personnel records for the Supply Unit. Monitor training documentation, accuracy and
updates. Inspect records in all departments to ensure compliance in accordance with Air Force regulations.
Education
Grants Pass High School
Grants Pass OR
Graduated HS diploma 1984
Florence Real Estate Academy
Florence AL
Completed Real Estate Appraiser Course 2006
Instructor: David McFall
About myself
I am a self motivated individual who works well with others and unsupervised. I am quick to learn and am dedicated to
completing all tasks assigned to me. I am confident that my skills, ethics and abilities will be an asset to any company
that is willing to employ me.
References
David Gilliland tel.# 256-***-****
Otis Boddie tel.# 256-***-****
Gary White tel.# 256-***-****
Contact this candidate