Customer Service Office

G wendolyn Winston Crawford

* ****** ***** ******, ** 27703*Cell* 919-***-**** *************@*****.***

P rofessional Summa ry

I have eighteen years of experience being a Customer Service Office Coordinator.

Responsible for managing an office of 22 team members. Bringing my expertise of

dedication and loyalty to develop a positive customer service relationship with clients and

team members. As I have excessive abilities in problem solving and encouraging the

customers to vent their frustrations, among other office related duties in an office sector.

Skills

• Exceptional interpersonal communication

• Customer Relationship Management Software

• Skilled Trainer

• Excellent t ime management skills

• Exceptional telephone etiquette

• Inventory control

• Effective workflow management

• Adherence to high customer service standards

• Customer-focused

• Microsoft Outlook, word and excel

• Effective problem solver

• Negotiation expert

• MS office expert

Work H istory

Customer Service Office Coordinator, June 1996-June 2014

Communities In Schools of NC, 222 North Person Street Raleigh, NC

Education

Certificate: MS Dos/Computer, 1990

North Carolina State University

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