Customer Service/Receptionist

OBJECTIVE

A confident, self-motivated and reliable person who has worked hard to

develop excellent communication and operational skills and now looking for

an opportunity to work in an environment where I can broaden my skills and

knowledge to achieve fulfillment and make a valuable contribution to the

organization.

Technical Skills/Professional Summary

. Certified in CPR

. Front Desk experience

. Receptionist for 4+ years

. Customer Service

. Answering Multiple Phone Lines

. Multi-Task

Computer and Additional Skills

. Proficient in Microsoft Word, Excel, PowerPoint, Access

. Excellent Oral and Written Communication

Education

Johnson College Scranton, PA 2012-

2014

Associate Degree in Radiologic Technology

Broome Community College Binghamton, NY 2011-

2012

General Studies during my Senior Year of High School

Montrose Area Schools K-12 Montrose, PA

2000-2012

Graduated High Honors

Experience

Geisinger CMC - Internship Scranton, PA

2013-2014

. Took care of patients as they waited to come for x-rays

. Transferred patients to table from stretcher/wheelchair

. Prepared and positioned patients for radiographic examinations

. Operated all major, necessary and portable diagnostic imaging

equipment

. Experience with computer and digital radiography

. Maintained records of examination

. Performed imaging procedures

. Experienced with fluoroscopic examinations

. Ensured patient comfort and operated with in integrated plan of

care/service

. Explained procedures to patients

. Experience with C-arm procedures in the operating room

. Answer the phone/Transfer to other departments

. Schedule/Follow-Up with patients for their exams

. Filed charts and entered data into computer software

Barnes-Kasson Hospital - Internship Susquehanna, PA

2012-2013

. Took care of patients as they waited to come for x-rays

. Transferred patients to table from stretcher/wheelchair

. Prepared and positioned patients for radiographic examinations

. Operated all major, necessary and portable diagnostic imaging

equipment

. Experience with computer radiography

. Maintained records of examination

. Performed imaging procedures

. Ensured patient comfort and operated with in integrated plan of

care/service

. Explained procedures to patients

. Experience with C-arm procedures in the operating room

. Schedule/Follow-Up with patients for their exams

. Answer/Transfer phone calls

. Filed charts and entered data into computer software

. Scan/Fax forms to computer or other business offices

. Entered billing information and insurance

Work History

Bank of America Scranton, PA 2014-

Present

Customer Service

. Answer Phone

. Help customers out with any issues they may have on their account

. Transfer to other departments or companies to resolve a concern

. Call customers for appointments they have scheduled

Montrose Inn & Hotel Montrose, PA

2012-2014

Customer Service/Housekeeping

. Head Receptionist

. Answer Phone

. Book customers

. Check customers in and out

. Make sure the costumer has paid

. Clean the rooms that are occupied

. Remake beds with clean sheets

Buckingham Manufacturing/Linemen's Supply Binghamton, NY

2009-2012

Customer Service

. Receptionist, Managed eBay account

. Answer/Transfer calls

. File Papers

. Entered purchasing and sales orders

. Organize events

. Check customers out when they purchased anything from our company

store

Contact this candidate