Jeff Felker

aco5x0@r.postjobfree.com

425-***-****

TECHNICAL SKILLS:

Methodologies: Agile, Waterfall.

Mobile/PC Browsers and Operating Systems: Entire Microsoft catalog up to Windows 10 Tech Preview, Windows

Mobile, Mac OS, iOS, Android, Linux, BlackBerry, Symbian, BREW, J2ME, Chrome, Firefox, Internet Explorer,

Opera, Safari.

Tools: Microsoft Office, Salesforce, SharePoint, SQL, MySQL, Visual Studio, VMware, Fiddler, Firebug, Device

Anywhere, Android SDK, iOS SDK, Windows Mobile SDK, Fiddler, Eclipse, Selenium, Bugzilla, FogBugz, Jira, TFS.

Hardware: Windows based computers, tablets, and smartphones, Apple based computers, tablets and smartphones,

Android based tablets and smartphones, BlackBerry, Xbox, standard office servers and networking equipment.

Languages: Fluent in German.

PROFESSIONAL EXPERIENCE:

10/13 - 9/14 Microsoft/VMC

Program Manager Non-Tech, IEB Xbox Channel Ops

• Analyzed incoming emails for support determination.

• Created database entries for supported items.

• Investigation of cases and xml data for support issues.

• Created SQL queries to check bug/support database.

• Worked with other teams to help define business need and help implement solutions to support those needs.

• Wrote and maintained system documentation.

3/09 - 4/13 Billing Revolution/Buck

Senior Software Quality Assurance Engineer

Primary Responsibilities

• Build the Quality Assurance department from the ground up including the creation of procedures and

documentation.

• Created and maintained test plans and test cases.

• Primary tester of a Single-Click mobile Credit Card payments platform supported by all feature phones,

smartphones, tablets and browsers.

• Primary tester of merchant facing web dashboard, reporting tools, web services and Merchant purchase pages

on all browsers and operating systems.

• All testing was done according to PCI-DSS payment standards in a successful effort to obtain PCI Level 1

certification as an Internet Payment Service Provider.

• Testing included localization and international currency.

• Tested using smartphones, tablets, emulators, virtual machines and supplied automated test cases.

• Build dataset that identifies devices based on user agents.

• Payment Gateways familiar with: Authorize.net, Amazon Simple Pay, BluePay, Chase Paymentech,

CyberSource, Elavon, First Data, Google Checkout, Moneris, NMI, Orbital, Paperless Transactions, PayLeap,

PayPal Payflow, Rocketgate, Stripe, WorldPay.

Secondary Responsibilities

• Backup to the Program Manager.

• Backup to the Office Manager.

• Backup to the IT Manager in a Windows, Apple and Linux environment.

• Managed Merchant relationships.

• Provided primary Tier 2 customer support.

• Handle chargeback disputes.

3/04 - 07/08 Mobliss

Quality Assurance Lead, Porting Project Manager

• Helped build the Quality Assurance department from the ground up including the creation of procedures and

documentation.

• Hired, trained and mentored a staff of over 20 full-time QA Testers.

• Created and maintained test plans and test cases to meet internal and Carrier quality standards.

• Set schedules and priorities for all titles in development.

• Worked closely with all teams to ensure timely delivery of a high quality games.

• Oversaw daily bug triages.

• Managed wireless accounts, device purchases and device inventory of over 400 devices to meet carrier

requirements for game submissions.

• Responsible for post-production porting of mobile games across hundreds of handsets for all North American

Mobile Carriers using internal and offshore resources.

• Responsible for submission and deployment of games to the Carriers.

Titles shipped: New York Times Crosswords, Family Feud, The Price Is Right, Deal Or No Deal, Brady

Bunch Kung Fu, Burger King City, American Idol, Jumble, Slyder, Rugrats, American Idol text message

voting platform.

4/01- 3/04 Microsoft Game Studios/VMC

Configuration Lab Manager, Software Test Engineer 2

• Maintained the PC configuration lab which consisted of over 200 custom and brand name systems.

• Black Box tested over 30 PC titles on different hardware and software configurations.

• Tested daily Windows XP builds.

• Helped testing in the Xbox multiplayer lab.

Titles shipped: Halo, Age of Empire II, Age of Mythology, Rise Of Nations, Dungeon Siege, MS Flight Sim

2002, Combat Flight Sim II, Train Sim, Zoo Tycoon, RalliSport, Links 2003, Mech Warrior 4, Freelancer.

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