business analyst
Resume:
Emily Marie Turley
Sherman, IL 62684
Mobile: 217-***-****
Email: ******.*****@*****.***
Work Experience:
Horace Mann
Springfield, IL 62715 United States
01/2011 - Present
Annuity Training Specialist, Business Solutions Department
Duties, Accomplishments and Related Skills:
• Leading the analysis of current issues, gathering data by conducting interviews and
querying DB2 and SQL tables, analyzing data, developing solutions, authoring
detailed requirements documents, translating documents with developers to aid in
design, creating complex testing documentation, performing integration and user
acceptance testing while tracking defects, and providing follow up training and
support to end users.
• Coordinate and lead cross-functional teams in support of strategic and tactical system
and process initiatives within set time frames and budgets.
• Develop departmental analysis of data from databases, reports, and projections.
• Track all issues relating to processes and information systems, propose possible
solutions and record the solutions with feedback.
• Maintain detailed records of requirements for systems enhancements, testing
outcomes, perform cost benefit analyses, report progress to upper management and
other stakeholders.
Horace Mann
1 Horace Mann Plaza
Springfield, IL 62715 United States
01/2009 - 01/2011
Annuity Business Analyst, Business Solutions Department
Duties, Accomplishments and Related Skills:
• Document business cases, requirements, testing plans, systems manuals and
procedures for systems development projects as well as procedural changes within
the Annuity, Life and Group divisions.
• Develop and assist with training plans to support changes made within the
department.
• Complete highly detailed specifications for programmers to translate business user
requirements to changes made to programs.
Horace Mann
1 Horace Mann Plaza
Springfield, IL 62715 United States
11/2007 - 01/2009
Annuity Quality Control Analyst, Critical Control Department
Duties, Accomplishments and Related Skills:
• Perform quality audits on financial and clerical processes to ensure SEC regulation
and department qualitative and quantitative measures are passed or exceeded.
• Monitor and report all quality trends throughout all processes and report to
management using detailed reports.
• Updated procedures through the quality control unit to make the quality review
process more standardized and efficient
• Created new metrics for changing regulations surrounding the retirement regulations.
Education:
University of Illinois at Springfield Southern View, IL United States
Bachelor's Degree 08/2015
Major: Business Administration
Relevant Coursework, Licenses and Certifications:
Coursework included financial, managerial, accounting, economic, human resources, marketing and
management information systems.
References:
Name Employer Title Phone Email
Compliance
Keri Ratliff Horace Mann Administrator 217-***-****
Manager Payroll
Trisha Davis Horace Mann Services 217-***-**** Indicates professional reference
Additional Information:
Proficient in Microsoft Word, Excel, Access, PowerPoint, and Outlook.
•
Knowledgeable in the waterfall, agile, and Lean (Kanban) project management methodologies.
•
Lead business users through Mainframe, web based, vendor developed, document management
•
systems, work queue systems, and DB2 systems projects
Able to follow a project from authoring the business case through post implementation using the project
life cycle.
Contact this candidate