Customer Service High School

Faisal Abdullah

***** *** ****** **, ****, Texas, 77449, USA

832-***-**** - ******************@*******.***

Education and Training

Al Farouq High School, 2010, Riyadh

Riyadh, Saudi Arabia

General Studies, High School

General studies in High School equivalency

University of Houston, 2013, Houston Texas,

USA

English Training, Formal English Training

Formal English Collegiate Training

Houston Community College, still in school, Houston Texas,

United States

Science, Bachelor of Science in Petroleum Engineering

Continuing studies in Petroleum Engineering

Languages

Arabic, Fluent

My Arabic is formally fluent.

Spanish, Able to understand and

respond to basic communication

Experience

General Manager (02/2012 - 10/2014) Access

Parking, Houston, Texas, USA

Dealt with client problems and complaints keeping cordial and helpful.

Trained the customer service on company policies and regulations. Operated

the cash register and handled return or exchange requests. Reconciled

payments with total sales.

Developed actions to improve the brand image.

Created a motivated team through a positive and a proactive leadership style.

Developed and presented reports at annual staff meetings.

Renovated and updated the company documents, such as contracts and reports.

Maintained accuracy and timely delivery of information within the company.

Supervised Customer Service performance to improve processes and quality in service. Trained

new hires.

Bread Machine Operator/ General Warehouse Help (06/2009

- 01/2012)

AlBakrBakeries Inc, Riyadh, Riyadh, Saudi Arabia

Maintained cleanliness of my work station to ensure all food safety protocols were met

Operated the machinery to ensure that all the breads were made to ensure proper daily

output from my station

Followed all safety guidelines and food cleanliness regulations to maintain the quality

of our product

Delivered product using company box t ruck to other bakeries

E nsured deliveries were made on time and according to customer specifications

Followed company protocol when dealing with clients

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