Customer Service Engineer
Resume:
PO Box *** Smoketown, PA. *****
Andrew C. Campbell PH: 717-***-****
ATL: 904-***-****
Email: *********@*****.***
Seeking a position in Information Technology, showcasing my skills in network, PC and
Executive
System Administration, document imaging solutions, and engineering.
Profile
MCSE Certification Application and hardware
Areas of
Network integration and installation and maintenance
Expertise
implementation System and Printer Admin
OS installation and migration
IT Helpdesk onsight and remote
Hold a T.W.I.C. from US Govt.
As a Help Desk Analyst for Randstad Technologies. 2/2014 - Present
Career
o Provide Honeywell International with Global IT support.
Progression
o Tier 1 and Tier 2 desktop and network support using remote software.
o Create and route trouble tickets as needed.
o MDM support for iPhone's, iPad's, Windows 8 and Droid mobile devices.
o Provide end users with the best possible customer service.
As a PC Field Technician for Pomeroy I.T. Solutions. 9/2013 – 11/2013 - Project
o Worked with an International client to migrate PC’s to Win. 7.
o Provided backup and restore of all documents and settings.
o Worked with client to reinstall all printers, apps, and network locations.
o Troubleshot any new problems from migration process.
As System Engineer for DexImaging 11/2006- 3/2013
o Facilitated network integration of office Multi Functional Products
o Perform troubleshooting activities on site, and remotely
o Deployed proprietary application and solutions.
o Worked with customers to provide the best possible support.
o Konica Minolta and Kyocera certified.
As an onsite Xerox Account Associate, Pfizer Inc. Lititz, PA 4/2005-10/2006
o Deployed multifunction Xerox equipment for entire plant.
o Administration and maintained of all Xerox equipment.
o Coordinated network configuration with corporate IT department .
o Train end users in the use of multifunction equipment.
o Manage inventory control.
o Help Desk.
o Xerox DocuCare Certified.
As Network Admin/Production mgr. for E-Six Lab of Atlanta; Atlanta, GA 12/1990-01/2005
o Built and deployed company network and PC’s.
o Set up and implement new hardware and software applications and solutions.
o Manage company web and FTP sites.
o Manage intranet and internet connectivity company-wide.
o Maintained quality control.
o Oversee production personnel and lab operations.
Requested by Eastman Kodak Company to offer onsite technical support with the
Highlights of
laboratory equipment for the 2000 Olympic Games in Sydney, Australia, as well as
Achievements
the 2002 Winter Games in Salt Lake City, UT.
Continued Professional Development
Education
and Training
o Kennesaw State University
Microsoft Certification program
o Associates Degree in Arts from The Art Institute of Atlanta
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