Customer Service Supervisor

Location:

Posted:

April 12, 2015

CARL L ARMSTRONG

Objective: Seeking employment in the field of sales or customer service representative.

Summary Of Qualifications:

• OVER 8 YEARS OF EXPERIENCE IN THE FIELD OF CUSTOMER SERVICE.

• EXCELLENT CUSTOMER SERVICE SKILLS, TEAM PLAYER, ENERGETIC

• OVER 6 YEARS CASH HANDLING EXPERIENCE.

• FAST LEARNER, OPEN TO GROWTH OPPORTUNITIES.

Work Experience:

06/16/2011-present [United States Postal Service] 8409 Lee Hwy, Merrifield, VA 22081

Supervisor- Dorthy Nelson

[Mail Clerk] Process over 100,000 incoming/outgoing mail pieces daily using a mail processing machine

and other various postal procedures.

10/03/2008- 08/19/2009 [Clinton Wal-Mart] 4875 Branch Avenue Clinton, Md. 20735/ 301-***-****.

Supervisor- Vivea Knott

[Overnight Stocker] Off-loading the freight trucks when they arrived. Taking pilots of merchandise to

sales floor with pilot jacks. Down stock freight and stock shelves with needed merchandise.

09/01/07- 06/24/08 [Nations Auto] 4533 Saint Barnabas Rd Temple Hills Md. 20748/ 240-***-****.

Supervisor- KC

[Car Salesman] Prospect all my own customers, close deals using bargaining and negotiation skills, and

excellent customer service. Maintain Professional approach with all situations at all times.

02/12/07- 11/13/07 [Eastern Automotive Group] 4420 Crain Highway, White Plains, Md 20695/ 301-

932-4500/ Supervisor-Leon Stewart

[Car Salesman] Prospect all my own customers, close deals using bargaining and negotiation skills, and

excellent customer service. Maintain Professional approach with all situations at all times. KNOWN

FOR CUSTOMER SATISFACTION, AND VERY HIGH RETURN AND REFERRAL RATE OF

CUSTOMERS I HELP.}

04/03/06- 02/10/07 [Taco Bell] 5210 Branch Avenue, Marlow Heights Maryland 20748/ 301-894-

7288/ Supervisor -Susan Butler

[Shift Manager] Maintain a organized, neat, and orderly shift. Account for all funds during my shift.

Resolve customers’ issues, keeping them satisfied and wanting to return to the establishment. Clean, re-

stock and organize store for the next manager and crew.

Education : [ 2000-2004 ] [ CROSSLAND HIGH SCHOOL ] [ TEMPLE HILLS, MARYLAND

20748] [ HIGH SCHOOL DIPLOMA][ I ATTENDED A SCIENCE AND MATH MAGNET

SCHOOL ]

LANGUAGES: ENGLISH, MINIMAL SPANISH DIALECT.

REFERENCES: Vivea Knott 240-***-****[Supervisor]

Dorthy Nelson 703-***-**** [Supervisor]

William Johnson 202-***-**** [Assistant Supervisor]