Customer Service Manager

Location:

Posted:

April 12, 2015

Kelly Robinson

OBJECTIVE

A challenging and responsible position which would effectively utilize prior experience, training and abilities, offering

opportunities for professional growth and advancement.

EDUCATION

Diploma Creston High SchooL

CURRENTLY PURSUING DEGREE IN COMPUTER SOFTWARE ENGINEERING

Skills & Abilities

Management experience

15+ YEARS OF ADMINISTRATIVE experience

Strong Customer Service, Office Suite Proficient, QuickBooks, Outlook, Internet Research, EBay

EXPERIENCE

PACKAGE HANDLER, UNITED PARCEL SERVICE 11/2014-CURRENT

Scanning, sorting and bagging small packages to ensure that they are delivered on time and undamaged.

DRIVER, UBER, INC. 09/2014-CURRENT

Responsible for providing great customer service while safely driving people to different events.

customer service representative, general dynamics 09/2013-4/2014

Mentoring, nesting and assisting with training of new customer service representatives. Completing consumers’

applications and enrolling them into health plans, providing customer support and resolving issues, HIPAA certified.

Insurance knowledge, PPO, EPO, HMO deductibles, and coinsurance. Government contract. Heavy call volume in a call

center setting.

office manager, jacobs properties, llc 02/2006-04/2013

Providing all office support, AP/AR, scheduling, data entry, responses to customers and companies, payroll, image

upload, collection calls, purchasing and inspections

research specialist, directions in research 01/2005-11/2005

Calling and completing surveys on various products with consumers and businesses. Internet research, gathering

statistical data to determine marketing trends and sales.

office manager, craft steel products, inc. 01/2000-07/2004

Responsible for all office support, phones, filing, faxes, mail, payroll, monthly profit and loss reports, AP/AR, data

entry, bank reconciliation and purchasing from vendors

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