Data Entry Service Representative

M arcus Tan

*** ***** **, ***. *** Jersey City, NJ 07302 M : 201-***-**** E: *******@*****.***

* Does not require sponsorship to work in the United States.

CAREER OBJECTIVE

Secure a challenging and rewarding role which will enable me to develop my current skill set whilst contributing

to the development of the organization.

EXPERIENCE

Computershare Investor Services Pty Ltd – Melbourne, VIC Australia

Team Coach– Manual Validation Team (2012-2014)

• Trained staff on new tasks and procedures by creating process manuals, administered tactical training

sessions and provided management with detailed staff development reports

• Provided data entry services by creating and maintaining client spreadsheets and documents

• Acted as liaison between various project management teams and the corporate actions division to ensure

quality control measures are being taken and client and shareholder expectations are satisfied

• Responsible for allocating work to the team to maximize quality and productivity, meeting the Service

Level Agreement (SLA) standards for the company

• Assumed team leader responsibilities when necessary including acting as team representative at

leadership meetings and communicating with upper management

• Oversaw the team's performance by running error reports and providing the team with adequate feedback,

support and training

• Managed the end to end process for Corporate Actions Projects by ensuring quality and deadlines are

being met and assisting with data entry input when required

• Set up new companies to initiate workflow and generate account activity reports

• Investigated queries and escalations by staff and communicated results and new developments

Investor Service Representative – Manual Validation Team (2008-2012)

• Reviewed corporate actions forms and documents to assure client requirements are adhered to

• Provided data entry services to ensure all corporate action forms are completed

• QA'd client journals and certificates to ensure accuracy

• Maintained client profiles to monitor share movement by updating spreadsheets

• Validated cheques for dividends and sale of shares

Investor Service Representative – Audit/Tenix Team/Data entry (2008)

• Audited online transactions to ensure shareholder interests are protected

• Provided data entry services for Tenix Road fines

E-Communications – Melbourne, VIC Australia

Sales Representative (2007-2008)

• Set up meetings with businesses to demonstrate products and implementation

• Provided quotes and forecast potential savings from the client's current business plan

• Negotiated prices/sales contract details and provided recap and completion reports

EDUCATION

Box Hill Institute Swinburne University of Technology

Degree: Associates Degree in Business Degree: Associates Degree of Recreation

Concentration: Human Resource Management Concentration: Business Management

Completion: 2002 Completion: 2000

SKILLS

Skilled in all Microsoft Office applications, SCRIP, WorkFlow, Logic Pro, Traktor Pro, Proficient in iWork

INTERESTS

Traveling, fitness, music, snowboarding

REFERENCE

Name: Patrick Drew

Company: Computershare

Position: Manager Registry

Contact details: *******.****@*************.***.**

Contact this candidate