Customer Service Manager

BRENT TAYLOR

**** ********** ******, *******, ** B3K 1B2 902-***-**** ***************@*****.***

HIGHLIGHTS OF QUALIFICATION

• Provides high level of professional and personalized customer service

that is consistent with corporate goals

• Works well independently, understands and values the importance of

team environment

• A strong record of achievement in successfully meeting business

objectives

• Experience handling payments via cash, checks, debit and credit

• Skilled in planning, organizing and implementing schedules according

to demands required

• Proficient in Microsoft Outlook, Word, Excel, Outlook

WORK EXPERIENCE

Assistant Manager

Durty Nelly’s Irish Pub Halifax, NS 2013-Present

• Assist in the day to day operations of Halifax’s most visited pub

• Control all facets of operations in a high volume, fast paced atmosphere

• Responsible for financial transactions including bank deposits and daily

money handling

• Hiring and managing of large staff consisting of over 40 full time and

part time employees

• Comprise and execute business plans, strategies and promotions with

minimal direction

• Apply product knowledge to educate customers and staff to push

product at point of sale and meet targets

• Involved in advertising strategies and implementation in order to

maximize transit

• Train and educate staff in customer service relations and teamwork

strategies

Manager

Lower Deck Pub & Restaurant, Halifax, NS 2010 - 2013

• Responsible for day to day management activities

• Maintain high standards of food, service, and health and safety

• Communicate with customers, sales reps, and suppliers and schedule

delivery of fresh food and beverages

• Maintain budget and employee records, prepare payroll, and pay bills

• Responsible for cash, total receipts and balance against sales and

deposit receipts

• Responsible for safe deposit; recruit, hire, and oversee training for staff

1 of 2

BRENT TAYLOR

5518 Cornwallis Street, Halifax, NS B3K 1B2 902-***-****

***************@*****.***

Shift Supervisor

Old Triangle Halifax, NS 2007 - 2010

• Coordinated the entire operation of the restaurant during scheduled

shifts

• Organized and supervised the shifts of all staff

• Managed staff and provided them with feedback and support

• Resolved customer concerns about food or service

• Insured health and safety standards and liquor regulations where

followed at all times

• Referred and recruited staff when needed

Assistant General Manager

Pogue Fado Halifax, NS 2005-2007

• Responsible for the business performance, ensuring that restaurant

operates efficiently and profitably

• Analyzed and planned restaurant sales levels and profitability

• Managed the daily affairs of the restaurant, including the kitchen, bar

area, and general dining area

• Coordinated all of the activities that occur, both during the normal

business hours and for special events

• Organized marketing activities, such as promotional events

• Set budgets and prepared reports at the end of the shift/week, including

staff control, food control and sales

• Identified and estimated quantities of foods, beverages, and supplies to

be ordered, and made sure that all of the equipment is up to date and

functioning properly

• Maintained employee payroll and working schedules

Server

Lower Deck Pub & Restaurant, Halifax, NS 1998-2005

• Recommend wines that complement patrons' meals

• Take orders and relay to kitchen and bar staff in a time efficient manner

• Present bill to patrons and accept payment

EDUCATION

Saint Mary’s University, Halifax, NS 1997

Bachelor of Arts (BA)

References are available on request

Contact this candidate