Project Management

DHANEESHA LAN K E

Email: *********.*****@*****.*** Phone: 817-***-****

PROFESSIONAL SUMMARY

• 4+ years of IT industry experience which includes SAP Functional, Testing, Implementation,

Support, maintenance and management working with MNCs like Wells Fargo, Alcatel –Lucent

and Accenture.

• 2+ years of Project and Internship experience with private firm industries including project

management, database analysis, Risk Analysis, Data mining and Business intelligence.

• Proficient in gathering functional requirements, Technical and Business Writing, Business Process

Flow documentation and other Requirement Engineering processes.

• Excellent analytical skills, problem solving, decision-making and presentation skills with ability

to manage activities in a fast paced team environment.

• Good experience of Agile/ waterfall models.

• Participated in Requirement gathering, and preparation of Application flow diagrams, High Level

and Low Level Designs throughout the Software Development Life Cycle.

• Involved in client meetings to study and analyze the requirements for the new requests,

coordinating with the offshore team members.

• Excellent communication skills and is able to work individually and as Team member.

• Expert in Business/Technical document preparation with MS-Office, MS-Project.

EDUCATION

Master of Science in Engineering Management, University of Texas, Arlington May 2014

Bachelor of Technology in Electrical and Electronic Engineering, JNTU, India May 2010

CERTIFICATIONS

• Certification in Six Sigma Green Belt, 2013

• Certified with Project Management, 2013

TECHNICAL SKILLS

Project Management : Agile, SDLC, Six Sigma, SharePoint, MS Office, Adobe Photoshop

Business Intelligent Tools : SAS, Quicken software, ERP, ITSM, Citrix, Pivot tables, Vlook-ups

File Zilla, Edit plus

Operating systems : Windows 7/Vista/XP/, UNIX, Android, IOS, LINUX, Blackberry OS

Programming languages : SAP (ABAP/FICO/CRM/SD), C, HTML, Putty

Database System : SQL, Epic (ALU specific), Ms Access, IBM Unica Campaign

PROFESSIONAL EXPERIENCE

Marketing Database Analyst October 2014 – April 2015

• Gathering the Business requirements from the Marketing managers and documenting it according

to the criteria’s, conditions and the priorities.

• Act as a key liaison between line of business and campaign management team

• Play a key role in helping the Management build a Process workflow depending on the business

requirements

• Extensively used SQL to design simplified flowcharts for complex campaigns.

• Generated reports in Microsoft Excel and presented the same to all stakeholders to show results

• Used advanced features in MS Excel like Pivot Tables, vlookup function and Macros

• Analyzed reports to generate meaningful insights so as to fine tune campaigns according to target

audience

• Attended and lead Campaign Decision Tree meetings to understand and document the criteria’s.

Tools: SQL, IBM Unica Campaign 8.x, Microsoft Excel, Edit Plus, Putty, Unix, File Zilla.

Program Manager/Business Analyst at Alcatel-Lucent, Texas USA August 2013-August 2014

• Worked through the various phases of SDLC, right from drafting the technical requirements to

assigning them to developers and chasing it until it’s implemented.

• Maintained Program/Project plan, obtained project plan updates, monitoring project plan, setting

up tasks in MS-Project.

• Analyzing the Agile and Waterfall customer project issues, which are failing in production or not

working properly to find the root cause and fix the issue.

• Getting involved and initializing the test calls, SMS and end to end site installation process.

• Co-ordinate weekly meetings and track the issues to resolving and creating the weekly meeting

updates with presentations.

• Worked in developing the SharePoint for more specific and detailed flow within the team.

• Proactively identify and escalate issues to ensure they are resolved as early as possible.

• Approving and authorizing the materials and shipments in between the vendors to the customers.

• Tracking all the details for different projects within the team and alerting the deadlines.

• Point of contact for internal and external partners/vendors.

• Used ALU specific tools like Epic to generate the data related to the materials and Lawson for

approving the timesheets.

• Manage and track development schedules by Identifying and prioritizing the project tasks and

risks. Gathered and collaborated the monthly reports.

• Interaction with stake holders and customers immediately in escalation issues.

Tools: SAP, Epic, U Share, SharePoint, MS Project, MS office Suite, ELF, Gentool, SRM

Business Analyst/Quality Assurance Intern, Texas USA. January 2013 - May 2013

• Experienced testing of web and mobile (Android, IOS, Blackberry OS) software applications.

• Written Test scenarios and Test cases. Helped in Test plan documentation.

• Have knowledge in testing methodology, tools, and techniques.

• Develop software test plans based on User and System Requirements documentation.

• Locate software problems and report them in a clear and easy-to-reproduce manner

• Write bug reports in clear and concise manner (using BUGMANTIC).

• Used the HP Quality center 10 and HP QTP for the purpose of testing the cases.

• Worked with Testing Team to facilitate comprehensive Quality Assurance Verification and

Validations to ensure minimal post-implementations defects.

• Successfully coordinated System Integration Testing(SIT) and coordinated the efforts till User

Acceptance Testing(UAT)

• Involved in Go live activities.

• Status Reporting – Facilitated for status meeting, including creation of agendas and

recording of action items for meetings, received, consolidated and produced status reports

for Projects using MS-Office.

• Issue, Scope, Management – Created and maintained issue logs, facilitated escalation and

resolution of issues with appropriate participants, created a disciplined, well coordinated process

to manage changes in scope of projects.

Tools: Used HP Quality center 10, HP QTP for the purpose of testing the cases.

Senior Business Analyst/Engineer at Accenture, INDIA June 2011-January 2012

• Worked for both Functional and Technical team in helping solve the Defects and Issues.

• Identified as a core resource to fast track production flow by operating the CITRIX Tool.

• Collaborate as a team lead for the Production Domain Team (This team deals with the Functional

team as well as the Developers).

• Have done Debugging in SAP ABAP and solved the critical issues.

• Created and analyzed the critical issues using Excel, Word, PowerPoint and MS. Project which

helped the project members solve the issues without further effort.

• Communicated the status to onshore and offshore clients in concise emails also direct contact.

• Experience deadline but was successful in Problem solving within the time span.

• Recognized for quality work, team performance and techno-functional capabilities with

'Accenture Celebrating Performance' award as well as 'Accenture Reward Points ‘for the extra-

curricular activities

Tools: SAP ABAP, SAP SD, SAP CRM, SAP FICO, MS-Office

Business Analyst/Associate Software Engineer at Accenture,INDIA June 2010 – June 2011

• Managed production domain in a SAP implemented project TOTAL Helios and solved the

incoming critical issues.

• Worked and coordinated for the critical issues with the teams of different SAP modules.

• Reported and solved the bugs in different SAP Modules.

• Was trained and worked on SAP ABAP programming.

• Worked on tools like ITSM, Lotus, Citrix and many other Accenture specific tools.

Tools: ITSM, Lotus, Citrix, SAP CRM, SAP FICO and other Accenture specific tools.

Project Coordinator at DotNDot, Hyderabad INDIA. January 2009 - May 2010

• Create and update databases as per client requirements also provide application support.

• Provide flawless data update for weekly databases, bi-weekly and Monthly databases.

• Applications supported are generally created in-house, and require heavy interaction and liaison

between the development teams and the Clients to facilitate incident resolution and software

enhancement.

• Take ownership of operational issues and perform both short-term resolution, and development of

preventative measures for the longer term

• Management of multiple vendors developing custom applications using both agile and waterfall

methodologies; as well as off the shelf configurable systems

• Primary contact and responsibility for global change management and application rollout of

supported applications, including control of the production, disaster recovery, testing and in some

cases development environments.

• Provide insights and observations that answer client business concerns, actively involved in

handling business situations.

• Provide monthly, weekly reports with analysis highlighting and trends. Provide insights and

added value inputs through internal research.

• Review effort, work dates and resource updates with project managers weekly.

• Provide end to end solution to customer business question through in-depth data validation.

Tools: MS Office suite

ACADEMIC PROJECTS DURING GRADUATION

• Student Lab Assistant at UT Arlington: As a Student Lab Assistant I worked on a "Bonding

Flow" research project. Used the Laser machines as well as AutoCAD for the design and

implementation. Checked with the Quality of the Final product, noted down the defects and had a

track on day to day schedule. Worked with Microsoft Office Suite especially MS Project for the

plan and scheduling of the module levels in the project.

• Spirit Phone Project (Team Project): A team project with a unique endeavor with a defined end

result, which requires project management skills to deliver successfully. Using technical skills

From Initiation Stages to Implementation Including Phases Such As Planning, Analysis, Design

development and implementation. Used Crystal ball Software for the Risk Analysis.

• Quicken Software (TP): Worked and used this software for finance related project.

• SAS Enterprise Miner 6.1: Worked on SAS EM to build and run the process flows.

REFERENCES: Available on Request

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