Customer Service Human Resources

Byron E. Talley

**** ***** **** **** ********* TX 76014

Phone: 530-***-****

***********@*****.***

Talent Acquisition Professional- Human Resources

Professional with three years of experience in healthcare staffing and recruiting. Effectively employs resources to develop and execute

strategies that deliver a qualified and diverse pool of candidates. Strength in high volume sourcing and efficiency in leading effective

full cycle recruiting campaigns.

Education

- M.A. - Management, 2006- University of Phoenix

- B.A. - Communication, 2002- University of California, Davis

- B.A. - Psychology, 2002- University of California, Davis

Certification:

- Scheduled exam for PHR and SHRM certification- Testing dates- Spring 2015

Work History:

* Consilium Staffing: March 2012-Present: Senior Account Manager and Recruiting Consultant

- Strategically source and assess highly qualified healthcare professionals

- Interview and schedule 1099 contractors and permanent placement employees

- High volume recruiting

- Payroll and Invoicing

- Background & drug screening

- Utilize ATS, HRIS for staffing efforts

- Credentialing and Privileging- Prime source, CAQH

- Utilize social media and job boards for sourcing candidates

- Obtain Statement of Work for client’s needs

- Maintain accuracy of requisition/job descriptions order to keep internal recruiting efforts efficient

- Consult and create staffing solutions for healthcare agencies

- Consult with contractors and employees in order ensure successful placements

- Coordinate employment efforts between internal compliance, credentialing, and logistics departments

- Negotiate terms of employment- compensation, benefits and bonus

- Oversee and coordinate onboarding process

- Market open positions through job boards and social media

- Network with clients and providers

- Continuous customer service with each placement to ensure success

* October 2011-February 2012: Family relocation from California to Texas

* University of California, Davis CA: June 2004-September 2011: Director of Track & Field/Lecturer (Tenured)

- Coached NCAA Division I athletes

- Coordinated all team recruiting campaigns in accordance to NCAA Division 1 bylaws

- Developed fundraising programs that contributed to 1.6 million dollars in donations in one year

- Led five, highest performing athletic programs in the University of California, Davis’ history

- Expanded competitive opportunities by creating a more secure budget forecast policy

- Increased team performance by developing new, more effective recruiting strategies

- Independently managed an annual budget of $950,000.00 in 2010-2011

- Interviewed and selected staff members

- Developed brand optimization campaigns

- Practice in adherence to FERPA, HIPPA, FSLA and EEOC

- Supervised a staff of five employees

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* Sacramento City College, Sacramento CA: August 2006-January 2011: Lecturer- Adjunct Faculty

- Taught adjunct courses for the Health and Kinesiology Department

* Families First Inc., Davis CA (Residential Treatment Facility): June 2000-June 2004: Teacher/Supervisor/Counselor

- Counseled and oversaw daily treatment and care for (SED) Severely Emotionally Disturbed children

- Supervised educational staff

- Managed behavior of Autistic, Developmentally Challenged, and Mentally Ill children

- Coordinated with Therapists, Social Workers and Physicians for daily care of children

- Taught 3rd Grade courses to children at a residential treatment facility

- Designed individual education plans for each student and created course curriculum

Computer and Technical Efficiency:

- Expert use of Microsoft Office programs: Word, Excel, PowerPoint, and Outlook

- Experienced and efficient with ATS, VMS, SMS

- Expert use of Apple iWork programs: Numbers, Pages and Keynote

Experience and Abilities:

* Exceptional Customer Service Approach

- Understand client’s immediate and future needs

- Deliver a positive experience while increasing opportunity for future business

- Immediately respond to any needs of clients and providers

- Immediately respond to any conflicts, concerns or challenges that providers or clients experience

- Communicate a clear and concise plan for placement to both providers and clients

- Consult and create solutions for clients

- Business acumen

* Experienced with VMS & ATS

- Billing & Payroll

Generate shift hours reports for production updates

Ensure accurate placement schedule for billing and payroll efficiency

Update and ensure accuracy of billing/mailing contact information

- Contracts

Create job contracts for clients and providers

Create detailed contracts in order to create successful placements. Dates, duration, location, schedule, billing and

payment terms

- Contractor Records

Accurately manage profiles for all candidates

Identify eligibility and compatibility of contractor for placements

- Client Records

Maintain accurate profile for all clients

Ensure all requisitions are updated

Update contact persons and contact information

Update client billing terms as market rates change

- Logistics

Detail all travel & lodging requirements for placement

- Inter-organizational Communication

Send internal notifications for all relevant changes, updates and tasks to be completed

Coordinate effort to obtain and deliver all credentialing documents

Schedule notifications for personal and team tasks

* Awards & Achievements

- Awarded at Consilium Staffing in 2014 for demonstrating the desire to learn and lead in a serving manner

- Earned high production milestone awards

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* Internal & External Relationship Building

- Provide real-time updates to team members to ensure success with placements

- High level of accountability

- Influential communication

- Provide and receive feedback in a productive manner

- Servant leader philosophy in the approach to working with team members

- Understand the needs of my team members and how my role impacts their performance

- Maintain relationships with clients and providers in the interest of continuing productive relationships

- Actively participate in volunteer activities to serve the community

- Proven ability to motivate and lead teams

* Reports

- Annual and quarter budget forecasting

- Obtain approved time sheets before payroll deadlines

- Update accounts receivable reports for any pending, or processed payments

- Create weekly production report for personal activity

- Maintain a contract report for each position’s Statement of Work (SOW)

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