Customer Service High School
Resume:
LAURA CALIXTO
**** **** * **** #*** Houston, Texas, 77069 832-***-**** **************@*****.***
WORK EXPERIENCE
POWER FINANCE TEXAS, HOUSTON, TX
Account Representative, Apr 2014 – present
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as
well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned
adjustments.
Solicit sales of new or additional services or products.
Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints.
Answer customers' questions about products, prices, availability, or credit terms.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as
well as actions taken.
Issue receipts, refunds, credits, or change due to customers.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate
change.
Calculate total payments received during a time period, and reconcile this with total sales.
Cash checks for customers.
JAMES CONEY ISLAND, HOUSTON, TX
Cashier/ Customer Service, Apr 2011 – Jul 2012
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
Remove trash and clean kitchen garbage containers.
Stir and strain soups and sauces.
Load dishes, glasses, and tableware into dishwashing machines.
Operate cash register, handle money, and give correct change.
Stock cupboards and refrigerators, and tend salad bars and buffet meals.
FOXCONN, HOUSTON, TX
Assembly line, Aug 2012 – May 2013
Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order
requirements.
Position, align, and adjust parts for proper fit and assembly.
Attach name plates and mark identifying information on parts.
Clean and lubricate parts and subassemblies, using grease paddles or oilcans.
Operate or tend automated assembling equipment, such as robotics and fixed automation equipment.
Determine work assignments and procedures.
Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly.
A+ FOOT MASSAE, SPRING, TX
Receptionist, May 2013 – Apr 2014
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific
destinations.
Hear and resolve complaints from customers or the public.
File and maintain records.
Receive payment and record receipts for services.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Schedule and confirm appointments for clients, customers, or supervisors.
EDUCATION
EISENHOWER HIGH SCHOOL, HOUSTON, TX
High School Diploma
LONE STAR COLLEGE, HOUSTON, TX
Candidate, Aug 2019
ADDITIONAL SKILLS
Fluent in Spanish and English. Speak, write, and read both.
Contact this candidate