Customer Service City
Resume:
IRIS I. ALICEA
*** *** ****** ***#**, Jersey City, NJ 07302
H: 201-***-**** C: 551-***-****
*********@*****.***
SUMMARY OF QUALIFICATIONS
• •
Intake Specialist & Administrative Office Knowledge in Bookkeeping
Support.
• •
Microsoft Office Customer Service Professional
• •
Organized planner and motivated problem-solver Fluent in Spanish
Work Experience
EXPERIENCE:
CHP Intl Services, LLC (U.S. Dept. of Labor/ Job Corps) 2008 – 2010
Jersey City, NJ
Alutiiq Professional Services, LLC (U.S. Dept. of Labor/ Job Corps) 2007 - 2008
Brooklyn, NY
Intake Specialist / Administrative Asst.
• Coordinated referral/intake process under the supervision of Admissions Counselors from four NJ counties and
Staten Island, NY.
• Answered high-volume phone calls, prepared assessment packets & applications.
• Scheduled appointments, provided program details & dealt with parents.
• Maintained and supervised a database for efficient collection & retrieval of student documentation.
• Tracked enrollment, incoming/outgoing mail & completed various forms and reports.
• Administered a resource for families, staff and outside agencies.
City of Jersey City 1996 – 2007
Jersey City, NJ
Crossing Guard
• Provided safe movement of children to and from school.
• Directed children walking and crossing at public roadways & intersections.
• Showed patience and good judgment for the safety of the children & community.
Jersey City Head Start Program 2005
Jersey City, NJ
Assistant Substitute Teacher
• Assisted teachers with daily operations of pre-school program.
• Engaged in positive interaction with students during playtime activities.
• Helped to prepare and serve breakfast, lunch and snacks.
• Maintained a clean and safe environment for children.
Education
EDUCATION:
Saint Peters’ College 2008
Jersey City, NJ
Bachelor of Science: Urban Studies
Associate in Science: Public Policy
Head Start Teacher’s Aide Certification 1993
IIT/Job Corp 1993
Edison, NJ
• Bookkeeping Certification
Contact this candidate