Customer Service Representative
Resume:
Joan Evaristo Resulta
Address: **-* **** * **** Street West Rembo Makati City
Mobile: 093********
Homephone: 239-04-32
Email: ***********@**********.***
WORK EXPERIENCE
Inbound Sales Representative
Spi-Global Philippines/DISH Network Account
October 2014-April 13, 2015
• Handling customer concern needs
• Providing good quality of service
• Helping the customer for setting up the service
• Providing right equipement and a good recommendation.
• Giving a good quality of sales
• Giving accurate information of products and services
Chat Customer Service Representative/ Technical Support
Convergys Philippines/Microsoft Skype Account
Feb 3, 2014 – Sept. 15, 2014
• Handling customer concerns about their services
• Performing troubleshooting on customer’s services
• Meeting all targets
• Getting positive survey/CSAT/NPS
OFW –Domestic Helper
Taipa, Ilahas Macau
March 25, 2013-December 12, 2013
Customer Service Representative
SITEL Philippines / Virgin Mobile Account
June 07, 2011-December 12, 2012
• Outbound sales
• Provide quality customer service and sales
• Good listener
• Assertive
• Lively/enthusiastic
• Maintaining good communication towards customer
• Meeting all targets
• Giving accurate information of products and services
• Getting positive survey/CSAT/NPS
Customer Service Representative
Sears Account/Outbound Sales
NCO Philippines
June 21, 2010- April 3, 2011
Assistant Teacher
Makati Preschool
East Rembo Makati City
Data Encoder
E.S Optical Ortigas Pasig City
July 2004-February 12, 2006
PERSONAL BACKGROUND
BIRTHDATE: April 7, 1986 WEIGHT: 60kgs.
AGE: 29 years old CIVIL STATUS: Single
GENDER: Female CITIZENSHIP: Filipino
HEIGHT: 5’0” RELIGION: Roman Catholic
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EDUCATIONAL BACKGROUND
2008-2010 Asian Institute of Computer Studies
Guadalupe Makti City Philippines
1
Associate Computer Science
2 year’s Diploma Graduate
Cisco training Certificate
Solaris training Certificate
VOCATIONAL: Basic Intermediate & Advance Computer Concept
Barangay Computer Literacy Program (TESDA ACCREDITED)
6 months training September 29, 2007
Microsoft Access and Adobe Pagemaker
Barangay Computer Literacy Program (TESDA ACCREDITED)
6 months training September 29, 2007
Hotel Restaurant Services
Alternative Learning System
6 months training July 21, 2007
2000-2004 Kasiglahan Village National High School
Rodriguez Rizal Philippines
1994-2000 Naga Elementary School
Cararayan Tiwi Albay Philippines
ACHIEVEMENTS
Customer Service Award
Sitel Philippines
Most Dependable Award
Sitel Philippines
Outstanding Top Performance
BCLP(Basic Intermediate Computer Concepts
SEMINAR TRAINING
Anger Management
NCO Academy September 08, 2010 On the Job Training
Development Bank of the Philippines
January 7, 2010-February 12, 2010
Leadership Style
NCO Academy September 08, 2010 Accounts Manager’s Accreditation Seminar
Fil-State Reality Corporation Renaissance
1 day training July 23, 2005
CHARACTER REFERENCES
Joanna Marie Tan Citibank /CSR 092********
Cherry Mendoza Spi-Global/Coach Supervisor 092********
Josephine Clapis NAPOCOR/Research Analyst 091********
I hereby that the above information’s is true and correct to the best of my knowledge and belief.
Joan Evaristo Resulta
Applicant Signature
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