Customer Service Manager

Location:

Posted:

April 13, 2015

Katie Mason-Veeder

. ******@*******.*** .

Summary Superior customer service skills, enjoys working with others

Maintains a positive attitude even when working in stressful

situations

Goal oriented with attention to detail

Quick learner with the ability to adapt easily to new

situations

Multitasking

Education Wichita Technical Institute (WTI) - Topeka, KS 2007

American Academy of Hair Design- Topeka, Kansas 2002

Topeka West High School- Topeka, Kansas 2001

Career History & Accomplishments

Cosmetologist/assistant manager, Great Clips

Preformed cosmetology duties while working to ensure

total customer satisfaction 03/12-p

Recommend products based on each customers needs resent

Operated the cash register and accurately handled

money Coaches salon team to increase productivity

through weekly goal setting, monthly mini-review

meetings and annual performance reviews.

Keep the business clean & organized/ open and close

store

Receptionist, Stone Creek Family Physicians 5/10-

Answered 14 phone lines, directing them to correct 3/12

departments

Data input for patient files

Updated HIPAA's, checked in/out patient processing

Barber, Klima Barber Shop 11/09-

Worked with and listened to each client. Tailored 5/10

services to meet their needs

Answered the telephones & responded to questions in

a polite manner

Operated the cash register and accurately handled

money.

Keep the shop clean & organized

Cosmetologist, Headlines and Mane Thing 12/08-1

1/09

References

Available upon request.