Customer Service Manager
Resume:
CASEY RASSAU
*******@*****.***
E D U C AT I O N
University of North Carolina at Charlotte Charlotte, NC
Professional Science Master’s Degree in Health Informatics, December 2013
GPA 3.5
Concentration in Health Informatics Privacy and Security Specialist
Certification in Health Informatics
East Carolina University Greenville, NC
Bachelor of Science, Rehabilitation Services, May 2011
GPA 3.6
Course work concentrating on Social Work with Special Populations, Case Management, Vocational
Evaluation
EXPERIENCE
Blue Cross & Blue Shield of NC Chapel Hill, NC
Information Management and Analytic Services Intern May 2013-July 2013
Business Analyst Associate August 2013-Dec. 2013
Data Analyst Dec. 2013-Present
Member of the Healthcare Operational and Implementation Support Team; duties include designing Business
Intelligence models for ad hoc and statistical analysis, development and tracking of internal quality metrics, and
workflow/process mapping & efficiency improvement. Coordinate with the Health Effectiveness and Data
Information Set (HEDIS) Program Manager preparing systematic measurements for NCQA accreditation;
Responsible for Healthcare divisional operations report
Pitt County Memorial Hospital Greenville, NC
Rehabilitation Services Internship January -May 2011
Consisted of rotations in assigned disciplines including Acute Care, Spinal Cord Rehabilitation Unit, and
Behavioral Health Services Unit; Facilitated and executed strategies in adult group protocol; Contributed to
weekly Patient Care Conferences; Analyzed and interpreted patient information to develop individualized
treatment plan.
Surgi-Center of Greenville Greenville, NC
Health Information Technology Intern February-May 2010
Reviewed medical documentation and consulted with providers, managed chart completion, assembly and
analysis; worked collaboratively with patient account department to ensure accurate billing and resolve claim
denials and medical necessity issues.
Finelli’s Café Greenville, NC
Hostess, Server, Bartender, Manager Feb 2007-Jan 2012
Applied hospitality and culinary management skills through budgeting and cost controls, profit and growth
strategies, turnaround management, vendor and inventory management, and ensuring overall customer service.
SKILLS AND ACHIEVEMENTS
Chancellor’s List, Dean’s List, Honor Roll, East Carolina University & UNC Charlotte
First graduate of the PSM in Health Informatics at UNC Charlotte - December 2013
LEAN Six Sigma
Award winner of the Certificate of Innovation in BCBSNC COO Innovation Showcase 2014
Contact this candidate