Robin Gibbs ***** Lake Breeze Ln Willis, TX *****

aco55c@r.postjobfree.com

832-***-****

Skills

Outstanding Customer Service Skills, Computer Hardware/Software Troubleshooting, Microsoft Office,

QuickBooks, AS400, Retail Sales, Tax Preparation, Reception and Front office Skills, Human Resources Skills,

Social Media, Quick Learner and Team Player

Work Experience

08/22/2014-02/07/2015 Retail Specialist Kelly Services Work from Home

Support for the Apple online store. Customer Service. Take incoming calls, Assist customers with purchases

and technical issues. Maintain home office in a virtual environment.

09/27/2013-4/30/2014 Benefits Specialist Aon Hewitt The Woodlands, TX

Advise and enroll employees on their current company benefits including medical, dental, disability, life

insurance, vision, AD&D, FSA, HSA, Cobra and Medicare. Extensive knowledge of Federal laws governing

benefits including HIPPA, COBRA and Health Care Reform changes. Advise employee of billing for all plans.

Proficiency in Microsoft Office Suite products, excellent communication skills. Trained in Honeywell Benefits,

CSPro, Security of Personal Information, Seibel, Ongoing support.

02/04/2013-06/06/2013 Telemarketing Leisure Getaways INC. The Woodlands, TX

Outbound calling to timeshare owners. 300-400 calls a day. General office duties.

05/02/11-03/09/12 Appointment Setter Direct Buy Shennandoah, TX

Outbound calling to potential new members. 300-400 calls a day. General office duties.

08/09/10-10/01/10 Collections Mont.Co.Credit Bureau Services Conroe, TX

Outbound calls to debtor per client request, arrange payments via online payment source.

Maintain professional collection conduct per code of ethics. Stay current on all procedures.

Maintain a professional code of conduct.

4/1/2010-Present Apartment Locator ~ Fieldscope Realty & Apartment Locators The Woodlands, TX

Assistant to Realtor. Connecting clients to available apartment complexes. Home based

and commissioned. Heavy phone calls and networking.

9/2008-2/2010 CSR Republic Services/Allied Waste Morocco, IN

Customer Support Center. Handling all aspects of customers service needs including

scheduling a haul, setting up delivery of new containers, service level changes, maintenance,

resolve service issues and missed pickups. Routing calls to proper departments or personnel.

Stay current on all procedures. Maintaining a professional code of conduct.

8/2005-10/2007 Collections Direct Buy/United Consumers Club Merrillville, IN

Accessing, documenting, and collecting payments per members in-house financial agreement

on AS400 & V-Queue Databases. Maintaining professional collection conduct per code

of ethics. Inbound & outbound, calls approximately 150-200 & $10-20,000, per day.

Extensive Customer Service. General office duties.

3/2001-6/2005 Purchaser ACS/SIMCO Houston, TX

Negotiated prices and maintained inventory of machine nuts, bolts and fasteners

Excel skills, Customer Service

2000/2001 TSR ~Technical Support Convergys CSMG Houston, TX

Troubleshoot hardware and software issues via inbound customer calls

Win95 thru Win2000 & NT, printers, scanners, monitors, camera, mouse,

and keyboard issues, Trained in projects such as, Prodigy, SBC DSL, Compaq PC's

Logged customer activities in Vantive, Maintained current information and

improved skills as necessary

4/2000 - 8/2001 Enumerator U.S. Federal Government Dept of Census Bureau Huntsville, TX

Field service operation, customer service, and assisted community residents in the completion

of the 2000 Census, filed hourly and mileage logs.

Education References

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