Sales Technical Support
Resume:
************@*****.***
Katy, Tx *****
Mobile 713-***-****
www.linkedin.com/pub/jacobo-saleh/80/a03/402/
Jacobo Saleh
* Objective
Bilingual Solution Architect seeking an IT System Administrator position
U.S. Citizen.
* Career Summary
Independent IT Consultant
IT Consultant January 2014 – Present
Servers, Printers and Desktops installations, tests, and upgrades.
Support, Install and Management of Network and Storage Devices, Printers, Security Cameras, among others.
Troubleshot software, hardware, and network connection problems.
Hardware and software updates.
Cloud services and backup.
Hewlett Packard
HP Server Pre Sales Specialist for Caribbean September 2012 – October 2013
Provided training and technical support of Industry Standard Servers to partner resellers, distributors, HP clients and HP Specialist.
Installed, configured, and management cloud infrastructure solution to show to
the customers the HP Cloud solution. Using HP CloudSystem Matrix with c7000,
BL460c, DL380, Virtual Connect Technology, StorageVirtual and 3PAR storage
solutions.
Dependable traveler to different regions of Caribbean and Puerto Rico to make customers presentation and live demonstration of HP products like Proliant Servers,blades servers and Virtual Connect technology, competitive analysis and roadmap.
Enabled the Sales Team with presentations, tools, simulators, competitive advantages, sales guides, mock up, etc.
Hewlett Packard
HP Server Product Marketing Manager December 2007 – September 2012
Provided trainings, webinars, updates, and roadmaps of HP Portfolio to HP Sales Specialist on the region, HP partners and HP distributors.
Assisted the field with configuration and demonstrations of HP Cloud System Solutions supporting VMware ESX, Microsoft Hyper V or KVM using HP Blade Servers and Virtual Connect Technology.
Installed, configured, and management cloud infrastructure solution to show to the customers the HP Cloud solution. Using HP CloudSystem Matrix with c7000,BL460c, DL380, Virtual Connect Technology, StorageVirtual and 3PAR storage solutions.
Enabled the Sales Team with presentations, tools, simulators, competitive
advantages, sales guides, mock up, etc.
Sitel Corporation Hewlett Packard
HP Server Pre Sales Specialist August 2003 – December 2007
Provided training and technical support of Industry Standard Servers to partner resellers, distributors, and HP clients. Assisted them with configurations and recommendations.
Supported HP users and providers via email and phone, both in English and
Spanish throughout Central America, Caribbean and Puerto Rico.
Responsible for different projects, tests, and upgrades of technical materials in the Industry Standard Serves area.
Dependable to travel to different regions of Central America, Caribbean and Puerto Rico to make products demonstrations, presentations and trainings to ours direct customers or final clients in events.
Sitel Corporation – Hewlett Packard
HP Technical Support Engineer July 2002 – February 2003
Provided help desk and technical support of consumer, commercial and enterprise equipment.
Assisted users with installations and technical support of servers, printers, handhelds, notebooks and desktops computers.
Supported HP/Compaq users via email and phone, both in English and Spanish throughout Latin America and Caribbean.
Creative Software Consulting
IT Consultant April 2001 – June 2002
Coordinated desktop installations, tests, and upgrades.
Troubleshot software, hardware, and network connection problems.
Fully responsible for the remote backup and restore critical data for multi-platform systems, workstations and servers.
Citibank Mexico S.A. December 1996 – August 2000
Network Administrator (LAN/WAN and Help Desk Support)
Provided technical support and managed daily operations of a major Local Area
Network. Assisted users with installations, training, and technical support of personal computers.
Defined, installed, recorded, and updated various network services including
MS Exchange, proxies, firewalls, fax servers, anti virus, MS SQL, MS Visual Source Safe, internet pages, DNS, WINS and IP address selection.
Designed and implemented security administration and backup management procedures for a complex NT and HP9000 wire area network; evaluated systems and network designs to make recommendations for improvement or performance.
Troubleshot software, hardware and network connection problems. Reviewed security audit logs and incident reports.
Monterrey Institute of Technology and Advanced Studies (I.T.E.S.M.)
System Support Analyst August 1995 – December 1996
Installed network hardware and software to support LANs.
Troubleshot software, hardware, and network connection problems.
Coordinated network and desktops installations and resolved any issues like virus or applications problems.
* Education
Monterrey Institute of Technology and Advanced Studies July 1991 – December 1996
Bachelor’s Degree in Electronic System Engineering Monterrey,Mexico
Houston Community College System February 2002 – April 2002
C Tech Certified Network Cabling Specialist Houston, Tx
Houston Community College System January 2002 – December 2002
Microsoft Certified System Administrator Houston, Tx
Houston Community College System August 2000 – December 2001
Advanced English Language Program Houston, Tx
* Skills
OS: VMware vSphere, Citrix Xen Server, Microsoft Windows Server 2008 R2, Hyper V, Microsoft Windows XP, Vista, Microsoft Windows 7, 8 SP1, D.O.S., among others
Software: VMware Suite, HP OneView, HP Insight Control Environment, Matrix Operation Environment, Microsoft Exchange Server, SQL Server, Delphi, Visual Basic, Perl scripting, C#,Ghost, PCAnywhere, among others
Hardware: HP 9000/KS2, IBM Netfinity, HP ProLiant (Blades, DL, ML, SL and Moonshot), HP Rack and Power Portfolio, HP Virtual Connect Portfolio (FlexFabric, Flex 10/10D, etc.), HP ConvergedSystem, HP StoreVirtual, HP Modular Smart Array, HP 3PAR, 3Com, Broadcom, Cisco Catalyst and Nexus switches, sniffers, Dell PowerEdge Servers, HPC, among others
Protocols, services and more: FCoE, CEE, TCP/IP, DNS, Active Directory, PDC, IPX,NetBEUI, AppleTalk, PPP, ISDN, VPN, WINS, DHCP, OpenStack, OpenFlow, VDI, Proxy among others
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