Administrative Assistant
Resume:
Jennifer A. Smith
Suitland, Maryland 20746
Phone: 202-***-****
Email: ****************@*****.***
ADMINISTRATIVE /CUSTOMER SERVICE PROFESSIONAL
A highly resourceful and successful Administrative and Customer Service Professional offering
superior customer service, top notch editing and proofreading skills along with problem solving
skills to bring about a change in your overall efficiency of the office.
• Over 14 years of varied and increasingly responsibility in office administration and
customer service capacities as a government contractor.
• Highly skilled in serving customers and answering phones.
• Proven ability in multitasking and prioritizing.
• Through knowledge of English, Grammar, Spelling, and Vocabulary.
SPECIAL SKILLS
*Customer Service * Staff Training
*Letter Drafting * Supplies Management
*Correspondence Handing * Create & Generate Reports
*Record Maintenance * Note & Minute Taking
TECHNICAL EXPERTISE
Office Equipment: Fax machines, Photocopiers, Scanners, and General office equipment
Computer: Spreadsheets, Word processing and Database Management
MS Office: Word, Excel, and Outlook
PROFESSIONAL EXPERIENCE
Procurement Clerk, Beacon Associates Inc., Greenbelt, MD (National Science Foundation)
7/2014 – Present
*Prepared purchase orders for vendors and contractors for services and supplies in the division of
administrative services.
*Manage the Share Point and Automated Management Acquisition Solution (AAMS) databases.
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*Review federal general purchase card statements for accuracy for the supervising contract officer
and contract specialists.
*Create and generate reports for files that are under audit review.
*Prepare documentation for close out of contract actions.
*Proofread and edit contract documents.
*Create monthly invoice spreadsheets for contract file upon request.
Key Achievement
*Achieved classroom knowledge of basic market research methods.
Procurement Assistant, Metro Staffing Resources Inc., Alexandria, VA (Broadcasting Board of
Governors) 7/2013 –7/2014
*Managed financial data for contractors and vendors in the Federal Procurement System.
*Analyzed contract files to identify expired or completed contracts with unexpended funds utilizing
the Shared Drive and Momentum System.
* Prepared documentation for de-obligation of funds, closing out contract actions, and
modifications for contracting officer approval and signatures.
Key Achievement
*Achieved a 98% rating for entering all back dated purchase orders, delivery task orders, basic
purchase Orders.
*Received a letter of appreciation in 2013 for excellent procurement support.
Data Entry Operator II, Abacus Technology Corporation, Chevy Chase, MD (Department of
Energy) 8/ 2010-12/2012
*Managed data utilizing the Blue Phoenix software and Data Control Management (DCM)
*Prepared material for monthly mailings to survey contributors.
*Provided administrative support and data collection utilizing the oil and gas mailbox in MS
Outlook.
*Logged, screened, and distributed all incoming correspondence to five data analysts.
*Facilitated timely publication of reports by following up with missing contributors and securing
their responses.
Key Accomplishments
*Developed a spending plan for office supplies that saved the company thousands of dollars in
2011.
*Successfully retrieved uncollected data for the company’s data collection program at a 95% rate.
*Received letters of appreciation for superior administrative support in 2011 and 2012.
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Data Technician I, Crown Consulting Inc., Arlington, VA (Department of Energy) 10/2006 –
7/2010
*Provided superior customer service to survey contributors, government personnel, and
government contracting personnel.
*Collected data for winter heating prices for senior management on an annual basis.
*Prepared material for monthly mail out to contributors.
*Trained staff employees to handle monthly data collection calls.
*Maintained survey files utilizing Department of Energy archival guidelines.
*Analyzed and cataloged all survey files and documents for audit purposes.
Key Achievements
*Achieved a 85% rate for collecting past due data from contributors
*Reorganized the company’s training program which increased production and efficiency by 90%
Customer Service Representative, Randstad North America, North West, Washington, DC
(Pension Benefit Guaranty Corporation) 7/2000 – 03/2006
*Provided superior customer service in a high volume inbound call center environment under the
contract to Pension Benefit Guaranty Corporation.
*Resolved customer complaints and answered inquiries about pension plan issues.
*Reviewed, retrieved, evaluated, and updated customer files on an on-going basis.
*Escalated all funding inquiries to budget analysts for review.
Key Achievements
*Boosted employee morale while writing articles for the company’s newsletter.
*Successfully resolved over 100 customer issues per month.
*Awarded the Randstad Service First Cash Reward for Customer Service Excellence 2001 and
2002.
*Received the Knock Your Socks Off award for superior customer service in 2005.
EDUCATION
*Bachelor of Arts, English Literature, Trinity University NE, Washington, D.C. 2004
*Diploma in Office Administration, Stratford Career Institute Saint Albans, VT 2012
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