Customer Service Manager

Lisa Beard

***** ******** ****, ********, ** 397**-***-*** 6113 *******@*****.***

Objective

To obtain a responsible position utilizing my skills, offering growth potential and challenge, while enhancing the goals and objectives of a progressive business.

Experience

1999 – Present City of Okolona Electric

Department

Okolona, MS

Accountant

Perform specialized and complex accounting for TVA, RUS and city public works (water, sewer and sanitation) billings. Maintain all work order, cost, budgeting and collection accounting and all special reporting as may be required. Prepare all payroll and AP disbursements and maintain all bank account and general ledger reconciliations.

Administer accounting for Energy Right program as well as completing all applications and filings of UCCs. Maintain all human resource records, insurance and retirement benefits. Perform all daily computer system backups.

Receive monies, process payments and prepare documentation to assure accurate crediting of customer accounts and maintain high standards of customer service; balance cash drawer and make bank deposit daily as needed. Process information and transactions required in the handling of customer records; maintain related filing systems as required.

1990 1999 Lane Industries

Verona, MS

Accounts Payable

Held various positions within the department including Correspondent, Secretary and Clerk. All these jobs consisted mainly of getting reports and payables into the system by certain deadlines and handling phone inquiries from vendors.

Reconciled Bank of Mississippi Utility Account and the Suspense Account, the Outside Freight Advertising Monies, and a Trial Balance Report. Responsible for handling the Action Transport and Local Truck payables, as well as bedding license renewals, petty cash, all leather and vinyl vendors and various other payables.

Secretarial duties included distributing highly confidential information and maintaining files, binders and all correspondence. Handled special mailing and faxing of information to the parent company. Secretary to both the Controller and the Accounts Payable Manager and assisted both managers and staff accountants with month end journal entries. Also assisted with payroll.

1989 1990 L.B.C. of Tupelo

Tupelo, MS

2

Financial Services Officer

Determined grant and loan eligibility of students.

Responsibilities included computer operations, typing, filing and handling phone inquiries.

Education

TVPPA

Nashville, TN

Certified Utility Accountant 2006 2007

L.B.C. of Tupelo Tupelo, MS

Data Entry Certificate of Completion

Valedictorian – 4.0 GPA

Graduation Date: September 1989

Aberdeen High School Aberdeen, MS

High School Diploma

Ranked 3 rd in Class of 122

Graduated with Highest Honors – 4.16 G.P.A.

Graduation Date: May 1986

References

Michael Parker City of Okolona Electric Department Manager 662-***-****

Trina Finley Contracted Accountant Former TVA Field Accountant 662-***-****

Danae Horton Contracted Accountant Former CSA Employee 662-***-****

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