Customer Service Sales

Karina Vizcarra

**** ******* **. #* *******, TX *7084

P: 832-***-**** E: **************@*****.***

I am a responsible and disciplined individual who aims at excelling at everything I do with dedication. I am

a highly motivated and energetic person with years of experience in customer service. I thrive in a

fast paced setting where I can utilize my experience and skills effectively. My goal is to make my

best contribution for my employer’s business with the highest standard of professionalism.

Educational Background:

2007 Diploma

Katy High School

Katy, TX 77494

Professional Experience:

June 2012 – Present Clinical Research Coordinator

Research Consultants

Katy, TX

Duties Include but are not limited to:

Scheduling possible patients for different trials

Screening patients based on inclusion/exclusion criteria

Completing study procedures such as: taking vitals, ECG’s, swabs, Spirometry testing, etc.

Consenting patients into a study

Answering any questions or concerns the patient might have

Filling out all source documents for studies

Packing blood samples for central lab

Resolving queries

Filling out EDC

Understanding protocol, study requirements, inclusion/exclusion criteria

July 2011 – Present Administrative Assistant

Research Consultants/Enlightened Health, Inc.

Katy, TX

Duties Include but are not limited to:

Clerical duties such as answering phones, filing, faxing and greeting potential clients

Setting up Health Fairs in the Houston area

Taking blood pressure, glucose and weight assessment at health fairs

E-mailing potential contacts and developing relationships for future events

Filling out questionnaires for possible future clinical trials

Contacting potential patients for upcoming clinical trials

Translating documents

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September 2010 – July 2011 Stay at home mom

During my pregnancy and shortly thereafter I took time off in order to take care of my newly born son. In

addition, I looked over friends’ children ages 3 months - 11 years old.

February – September 2011 Server

Tequila Mexican restaurant

Katy, TX 77449

Duties include but are not limited to:

Customer service and sales

Assisting customers with arrangements for parties/events/ banquets

Assisting managers with inventory and organizing new merchandise

Calling clients to make sure all arrangements are met prior to event

Answering phones

Responsible for all take-out orders

Arranging times and prices for items and services that the restaurant required such as

appointments for electricians, Fire Dept., food products, etc.

Making sure that all customers’ needs are met.

August 2009 – February 2010 Animal Caretaker

Citizens for Animal Protection

Houston, TX 77094

Duties included:

Taking care of all the animals in the shelter.

Cleaning cages in a timely manner in order to put the animals back on time.

Walking the animals for their daily exercise.

Cleaning the shelter.

Feeding and watering the animals.

Supervising community service workers and keeping shelter in order.

Medicating animals according to what medication and dosage was needed.

Helping out customers with questions about animals they were interested in.

In taking in animals and doing adoptions.

Organizing items that were being donated.

Answering phones and directing the calls to the right people.

Being kind to every single animal that came in and show compassion.

February 2008 – September 2009 Server

La Vida Loca Restaurant

Katy, TX 77450

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Duties included:

Customer service and sales

Assisting customers with arrangements for parties/events/ banquets

Assisting managers with inventory and organizing new merchandise

Calling clients to make sure all arrangements are met prior to event

Answering phones

Responsible for all take-out orders

Arranging times and prices for items and services that the restaurant required such as

appointments for electricians, Fire Dept., food products, etc.

Making sure that all customers’ needs are met.

Arranging job interviews for new employees.

Decorating banquet room.

Banquet promotions.

March 2007 – June 2008 Server

Black Eyed Pea

Katy, TX 77450

Duties included:

Assisting managers with inventory

Customer Service

Answering phones

Organizing new merchandise.

Responsible for all take-out orders.

Sales

Supervise fellow employees at the end of the night to ensure all work is finished and restaurant is

ready to open the next day.

July 2005 – December 2006 Cashier

Fuddruckers

Katy, TX 77450

Duties included:

Helping guest with taking the orders

Assure that their food went out correctly

Expedite food correctly and quickly

Clean front of the house and set up for the next day

Special Skills:

Bilingual (English and Spanish)

Computer proficiency (Word, Excel, PowerPoint, Photoshop)

50 WPM

Phone Etiquette

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Excellent organizational skills

Strong customer relations skills

Hard worker

Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem

resolution skills.

Thrive in both independent and collaborative work environments

Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly

and effectively

References:

Elsa Pye Colleague Research Consultants P: 832-***-****

Tanya Khan Colleague Research Consultants P: 713-***-****

Javaid Mustafa Regional Manager Research Consultants P: 832-***-****

Sissel Carlsen Colleague Vida Loca 713-***-****

Muhammad Saad Supervisor 832-***-****

Research Experience:

Global Registry on Long-Term Oral Antithrombotic TReatment In Patient with Atrial Fibrillation

Protocol Number A0081279: A RANDOMIZED DOUBLE-BLIND PLACEBO CONTROLLED PARALLEL GROUP STUDY

OF THE EFFICACY AND SAFETY OF PREGABALIN (BID) IN SUBJECTS WITH POST-TRAUMATIC PERIPHERAL

NEUROPATHIC PAIN

Protocol Number SAS115358: A 6-month safety and benefit study of inhaled fluticasone propionate/ salmeterol

combination versus inhaled fluticasone propionate in the treatment of 6,200 pediatric subjects 4-11 years old with

persistent asthma

Protocol Number SAS115359: A Safety and Efficacy Study of Inhaled Fluticasone Propionate/Salmeterol Combination

versus Inhaled Fluticasone Propionate in the Treatment of Adolescent and Adult Subjects with Asthma

Protocol Number HZC113782: A Clinical Outcomes Study to compare the effect of Fluticasone Furoate/Vilanterol

Inhalation Powder 100/25mcg with placebo on Survival in Subjects with moderate Chronic Obstructive Pulmonary

Disease (COPD) and a history of or at increased risk for cardiovascular disease.

Protocol Number D3251C00004: A Randomised, Double-blind, Double Dummy, Chronic Dosing (56 week) Placebo-

controlled, Parallel Group, Multicentre, Phase III Study to Evaluate the Efficacy and Safety of 3 Doses of Benralizumab

(MEDI-563) in Patients with Moderate to Very Severe Chronic Obstructive Pulmonary Disease (COPD) with a History of

COPD Exacerbations (TERRANOVA)

Protocol Number AMR-01-01-0019: A Multi-Center, Prospective, Randomized, Double-Blind, Placebo-Controlled,

Parallel-Group Study to Evaluate the Effect of AMR101 on Cardiovascular Health and Mortality in Hypertriglyceridemic

Patients with Cardiovascular Disease or at High Risk for Cardiovascular Disease: REDUCE-IT (Reduction of

Cardiovascular Events with EPA-Intervention Trial)

Protocol Number T705aUS317: A Phase 3, Randomized, Double-Blind, Placebo-Controlled, Multicenter Study

Evaluating the Efficacy and Safety of Favipiravir in Adult Subjects with Uncomplicated Influenza

Protocol Number DS5565-A-E311: A Randomized, Doubke-Blind, Placebo- and Active- Controlled Study of DS-5565 in

Subjects with Pain Associated with Fibromyalgia

Protocol Number D5896C0027: A 26 week, randomized, double-blind, parallel-group, active controlled, multicenter,

multinational safety study evaluating the riskof serious asthma-related events during treatment with Symbicort, a fixed

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combination of inhaled corticosteroid (ICS) (budesonide) and a long acting β2-agonist (LABA) (formoterol) as compared

to treatment with ICS (budesonide) alone in adult and adolescent ( 12 years of age) patients with asthma (LABA)

Protocol Number D3250C0017: A Multicentre, Randomized, Double-blind, Parallel Group, Placebo-controlled, Phase III

Efficacy and Safety Study of Benralizumab (MEDI-563) Added to High-dose Inhaled Corticosteroid Plus Long-acting β2

Agonist in Patients with Uncontrolled Asthma

Protocol Number CTT116855: Aphase III, 52 week, randomized, double-blind, 3-arm parallel group study, comparing the

efficacy, safety and tolerability of the fixed dose triple combination FF/UMEC/VI, all administered once-daily in the

morning via a dry powder inhaler in subjects (IMPACT)

Protocol Number D589UC00002: APhase IIIB, 6-Month, Double-blind, Double-dummy, Randomized, Parallel-group,

Multicenter Exacerbation Study of Symbicort® pMDI 160/4.5 µg x 2Inhalations Twice-daily in COPD Patients (RISE)

Protocol Number D3251C0004: A Randomized, Double-blind, Double-Dummy. Chronic Dosing (56 week) Placebo-

controlled, Parallel Group, Multicentre, Phase III Study to Evaluate the Efficacy and Safety of 3 Doses of Benralizumab

(MEDI563) in Patients with Moderate to Very Sever Chronic Obstructive Pulmonary Disease (COPD) with a History of

COPD Exacerbations (TERRANOVA)

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