Management Manager

Multifaceted and highly skilled senior manager with a distinguished career

for producing results. Effectively handled diverse leadership challenges

with increasing responsibilities throughout my career. Focused on expanding

upon refined skill sets at the senior manager level.

Exhibit proficiency in technical operations management, general project

management and change management honed through progressive years of

experience in the telecommunication field. Possessing sound business acumen

supporting a positive and engaged work force within fast-paced and

challenging situations. I exemplify outstanding leadership and team

building skills in establishing collaborative relationships. Looking to

build upon and advance current skill sets at the director's level

delivering outstanding world class customer and business support.

[pic] Career Related Skills [pic]

Team Building, Telecommunications Business Platforms, Satellite Broadcast

Engineering, Computer Networks

[pic] Professional Experience [pic]

Canadian Satellite Communications/Shaw Broadcast/Tracking ( Mississauga,

Ontario

Operations Manager, Technical Services 1993(2013

Career Highlights:

< Created and oversaw the development of the Network Management Centre

Certification Project, which became the De-facto training standard for

SHAW Operations Mississauga and utilized by SHAW Operations Calgary.

< Led efforts in establishing and sustaining an operational benchmark of

99.995% on all services delivered on a yearly basis.

< Played a lead role in overseeing the development of operations, while

supporting a growth of 1300%+ representing over 800 signals, 2300

cable head-ends and 7.3 million customers.

< Created an HD programming group, ad hoc from a vision to employing 6

employees delivering over 50 HD content signals.

< Successfully brought together 4 different support groups under one

banner supporting 4 different business platforms.

Responsibilities:

. Backup to the Director reporting directly to 3 VP's.

. Managed 4 diverse teams, 10 Technologists, 7 Network Analysts, 6

Programmers and 7 Technical Support Analysts. Inclusive of performance

reviews, coaching, mentoring and managing salary budget of $1.7 million.

. Co-planned, prepared and managed annual operating budget of $1.5 million.

. Rendered keen oversight and established the implementation of SOP's while

supporting the daily activities of a 24x7 Network Management Centre.

. Change Management Wizard, responsible for all operational change signoff.

. Created procedures and protocol document standards defining how

operations functioned in support of our networks, business partners and

customers.

. Directed the development of SLA's with broadcast partners, vendors and

customers, such as Rogers, Persona, Cisco and QUALCOMM.

Supervisor, Broadcast Operations 1992(1993

Career Highlight:

< Spearheaded the successful conversion of 14 uplink facilitieis from

analog to digital services; thus, receiving the President's Award by

the executives of CANCOM.

< Successfully merged 2 distinctly different technical support groups

into one highly effect operations group.

< Built a state of the art network management centre.

Responsibilities: 1992( 1993

. Provided continuous leadership and guidance to broadcast group assigned

for the daily delivery of broadcast signals in the DTH and Cable C-Band

market

. Served as administrator for C-band database and business television in

charge of setting uplinks for broadcast on C-band frequency utilizing

Anik E1, E3, and AMC3

. Oversaw the successful implementation of SLA and procedural protocol

matrix for the operational group

. Took an active role as part of the Quest Team, accountable for developing

business application for the company overall

. Managed and coordinated the installation of Digital Video Compression

equipment in all uplinks converting from analog to digital platforms.

[pic] Earlier Professional Experience [pic]

Engineering Technologist ( Canadian Satellite Communications ( Mississauga,

Ontario 1991-1992

Senior Engineering Technologist ( CHIN Radio/TV ( Toronto, Ontario 1980-

1991

[pic] Education [pic]

DeVry Institute of Technology ( Toronto, Ontario Canada

. Computer Science

Aveta Business Institute

. Six Sigma: Certified

Management And Strategy Institute

. SSLP, Six Sigma Lean Professional: Certified

. CMS, Change Management Specialist: Certified

SHAW Management Training

. Performance Management

. Managing for Success

. Coaching for Performance

. Building Winning Teams

. Remedy Change/Incident Management

. Bendata Heat, Change Management Platform

[pic] Professional Activities [pic]

Member, Disaster Recovery Team (DRT)

Central Canada Broadcast Engineers (CCBE)

Facility Security Member, Physical Compound, and IT Perspective

QUEST Team Member- Unified Business Platform Development

Tech Talk Member- Contributed Articles for Tech Magazine

Provided Q&A sessions for University and College in Support of Co-op

program

CANCOM/SHAW Cable, Trade Shows

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