Customer Service Sales

Maria I. Faria

**** ******* ** ** #*** Washington, DC 20009 **************@*****.*** 202-***-****

Areas of Expertise:

Experienced in Microsoft Fluent in Spanish and Certified in CPR

Office (PowerPoint, Word, English

Excel)

Experience

Network Operations and Fiber Optics, Verizon Communications, Silver Spring, MD, 1980 - 2010

Informed both English and Spanish speaking customers of service updates. Facilitated the

resolution of customer issues by connecting them with the appropriate personnel.

Assisted current Verizon customers with service customizations for FIOS (Fiber Optics), and

business and residential telephone products. Played a key role in the original FIOS initiative

by supporting customers affected by the transition.

Successfully completed 2 year NetLearn Verizon technology training program to improve

computer literacy and ability to service customers effectively.

Evaluated customer satisfaction to assist in the enhancement of processes and services.

Designed graphics and documents for Verizon presentations and meetings. Compiled

PowerPoint presentations in combination with calligraphic aptitude to provide management

with aesthetically appealing material to utilize.

Customer Services Representative, Neiman Marcus, Washington, DC, 1990 – 2004

Responsible for counting customer service cash registers to ensure consistency in monthly

reports.

Performed packaging and shipping of customer orders. Assisted with seasonal gift wrapping.

Contacted prospective consumers utilizing telemarketing tactics to attract customers to in-

store events and inform them of sales promotion.

Sales Associate, Hecht’s Department Stores, Chevy Chase, MD, 2000 - 2001

Assisted management in various departments within the store to further support sales goals

and initiatives.

Utilized effective sales and customer service tactics to meet as well as exceed sales

objectives.

Managed the register when necessary to realize the completion of the sales transaction.

Monitored stores merchandise levels to better assist with replenishment processes.

Certified Nurse Assistant, Sebring Memorial Hospital, Sebring, FL, 1978-1979

Performed patient assistance services to cater to patient as needed.

Updated and organized patient charts for use by personnel.

Responsible for sterilizing patient rooms to ensure a safe, sanitary environment for patients.

Education

South Florida Community College,

Avon Park, Florida

Attended 1977-1980

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